Michelle Fedor
Edmonton,Canada
Summary
Results-oriented professional with a strong track record in delivering high-quality solutions in fast-paced environments. Proven expertise in analytical thinking and creativity to solve complex problems, alongside exceptional communication and teamwork abilities. Committed to continuous learning and professional development, with a proactive approach to adapting to new challenges. Eager to support organizational goals through effective collaboration and dedication.
Overview
28
28
years of professional experience
Work History
Emergency Communication Specialist Captain-Q
City of Edmonton
12.2003 - Current
- Company Overview: Emergency Communications
- Provide professional emergency communication services for fire rescue operations.
- Receive, evaluate, and prioritize emergency calls using fire protocols, and deploy the appropriate units.
- Provide callers and responding units with appropriate pre-arrival instructions.
- Direct the deployment of emergency units
- Provide communication, liaison services, inter-agency patches, and inter-agency coordination.
- Maintain status and information records
- Perform supervisory duties, including quality assurance
- Liaise with the Duty Office and other partners to ensure the safety of Fire crews and the public
- Emergency Communications
Paramedic
Alberta Health Services
04.2010 - 01.2012
- Understanding of operations within the Emergency Response Department
- Effective communication with patients, co-workers and other emergency response personnel
- Employ critical thinking and decision making in highly stressful situations
- Providing care to ill and injured patients
- The use of Pharmacology to aid in the care of patients
- The use of advanced ALS skills
- Daily maintenance of vehicle and stations
Paramedic
City of Edmonton Emergency Response Department
05.2002 - 12.2003
- Understanding of operations within the Emergency Response Department
- Effective communication with patients, co-workers and other emergency response personnel
- Employ critical thinking and decision making in highly stressful situations
- Providing care to ill and injured patients
- The use of Pharmacology to aid in the care of patients
- The use of advanced ALS skills
- Daily maintenance of vehicle and stations
Paramedic
Prairie EMS
06.2001 - 11.2003
- Understanding of operations within the Emergency Response Department
- Effective communication with patients, co-workers and other emergency response personnel
- Employ critical thinking and decision making in highly stressful situations
- Providing care to ill and injured patients
- The use of Pharmacology to aid in the care of patients
- The use of advanced ALS skills
- Daily maintenance of vehicle and stations
Cash Room Administrator
Red's Rec Room
07.1997 - 01.2002
- The provision of all cash flow entering the establishment including cashing in all the servers and bartenders
- Required skills including answering phones and dealing with a variety of customer inquiries and complaints, faxing, photocopying, filing and computer skills
- The provision of payroll and employee pay checks
- I have also had extensive experience in bartending and serving
Education
Certification -
Alberta College Of Paramedics
01.2000
High School Diploma -
Ross Sheppard
01.1997
Certificate of Completion -
Mental health academy
Certification -
Canadian College Of Emergency Medical Services
Certification -
ICS300
Certification -
Enabling Conversations
Certification -
Dispute Resolution Mediation Training
Skills
- Advanced Cardiac Life Support
- Behavioral Health Advocacy
- CAD
- Cardiac Life Support
- Cardiology
- CBRN
- CISM
- Performance Coaching
- Strong Interpersonal Communication
- CPR/AED
- Strategic Decision-Making
- Emergency Response Coordination
- Efficient Dispatch Management
- Conflict Resolution
- Strong Interpersonal Skills
- Emergency Communications
- Emergency Medical Services
- First aid
- Committed Professional
- Public Health Services
- Human relations
- Cross-Department Liaison
- Critical Care Support
- Mental Health Advocacy
- Mental Health First Aid
- Committed Team Member
- Pediatric Advanced Life Support
- Peer support
- Pharmacology
- Strategic Prioritization
- Behavioral Analysis Skills
- Public Safety
- Quality assurance
- Adaptable Problem Solver
- Risk Assessment Skills
- Workplace Safety Training
- Strong work ethic
- Suicide Prevention
- Team Leadership
- Collaborative Team Member
- Interpersonal Communication
Volunteer Experience
- Peer support team member
- Human relations committee chair (APFFPA)
- DEI committee member
- Muscular dystrophy co-chair
- Shop steward
- EFFU elected Trustee
- Coaching kids sport teams
- CPR instructor
Hobbies and Interests
- Learning/ online courses
- Traveling
- Spending time with family
- Working with people
- Softball and Slowpitch
- Oilers
Timeline
Paramedic
Alberta Health Services
04.2010 - 01.2012
Emergency Communication Specialist Captain-Q
City of Edmonton
12.2003 - Current
Paramedic
City of Edmonton Emergency Response Department
05.2002 - 12.2003
Paramedic
Prairie EMS
06.2001 - 11.2003
Cash Room Administrator
Red's Rec Room
07.1997 - 01.2002
Certification -
Alberta College Of Paramedics
High School Diploma -
Ross Sheppard
Certificate of Completion -
Mental health academy
Certification -
Canadian College Of Emergency Medical Services
Certification -
ICS300
Certification -
Enabling Conversations
Certification -
Dispute Resolution Mediation Training
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