Michelle Elliott
Milton
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Troy's Diner
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Dining Room & Banquet Server
Best Western Hotel
08.2017 - 12.2020
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Customer Service Representative
Zippy Cash, Ace Canada Holdings
04.2011 - 06.2015
- Corresponded with customers via telephone and email regarding accounts, updating existing files
- Processed and verified payday loan applications
- Reviewed and analyzed accounts, negotiated with clients to determine most effective method of resolution of overdue accounts
- Recognized by supervisor for my negotiation skills, positive attitude and ability to prioritize tasks
Education
Graduate Certificate - Early Childhood Care And Education
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON01-1996
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Achieved increased sales revenue through effectively helping with upselling specials curated by the proprietor
Certification
- Certified in Smart Serve
- Certified in WHMIS
Timeline
Server
Troy's Diner
06.2022 - Current
Dining Room & Banquet Server
Best Western Hotel
08.2017 - 12.2020
Customer Service Representative
Zippy Cash, Ace Canada Holdings
04.2011 - 06.2015
Graduate Certificate - Early Childhood Care And Education
Sheridan College Institute of Technology And Advanced Learning
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