Michelle Edwards
Burlington,ON
Summary
A passionate mental health clinician dedicated to exemplary client care and transformational change across Mental Health and Addictions platforms. Proven track record of building positive rapport, inspiring trust and guiding teams toward achievement of organizational goals.
Overview
24
24
years of professional experience
Work History
Clinical Service Coordinator
Halton Healthcare - one-Link
01.2015 - Current
- Completing standardized screening of individuals referred to one-Link (primarily via telephone, occasionally via face to face or telemedicine) utilizing best practice tools such as LOCUS to determine level of care need, and connecting them with appropriate addiction and/or mental health programs
- Follow up with individuals and referring providers as required to ensure timely and appropriate system navigation
- Liaise with internal and external stakeholders to ensure accuracy in service coordination and update service criteria as needed
- Building and maintaining linkages to both LHIN funded and non LHIN funded mental health and addiction service providers throughout Mississauga and Halton Region
- Triage coordination; prioritizing referrals based upon urgency and using sound clinical judgment to ensure priority referrals are sent directly to programs meeting their needs
Community Case Manager
Toronto North Support Services
01.2002 - 01.2015
- Empowered clients to make informed decisions about their care through education on available resources and ongoing advocacy efforts.
- Optimized resource allocation by conducting thorough assessments of client strengths, needs, preferences, and barriers to success.
- Reduced service gaps for clients by coordinating with multidisciplinary teams and community resources.
- Boosted team productivity through effective communication, collaboration, and ongoing professional development opportunities. OCAN coordinator for 50+ employees - included training, mentorship and change management
- Facilitated positive change in clients' lives through empathetic listening, problem-solving strategies, and supportive guidance during challenging times.
- Enhanced client satisfaction by providing comprehensive case management services tailored to individual needs.
Service Navigator
The Access Point
01.2011 - 01.2013
- Conduct clinical mental health assessments with individuals living with mental illness and/or substance use disorders to determine their strengths and needs in order to access support and treatment in the community
- Receive inquiries from, and provide information to consumers, families and referral sources on individual support services available in the community for mental illness and addictions
- Monitor the level of accessibility of service provided to clients and identify and develop plans to better meet the needs of clients who continue to face barriers accessing the mental health system
- Facilitate crisis intervention as needed
- Provide short term, solution focused counseling and establish relationships with marginalized individuals
Street Outreach Worker
Toronto North Support Services
01.2002 - 01.2005
Line Counselor
Women's Support Network of York Region
01.2001 - 01.2003
Education
Healthcare Leadership Program -
University of Toronto-Rotman School of Management
Toronto, ON09.2024
Post Graduate Diploma - Psychosocial Rehabilitation in Mental Health
Humber College
Toronto, OntarioBachelor of Arts - Psychology and Law
Carleton University
Ottawa, OntarioSkills
- Quality Improvement
- Multidisciplinary Collaboration
- Analytical Thinking
- Excellent Communication
- Mentoring
- Relationship Building
- Complex Problem-Solving
- Care Coordination
Timeline
Clinical Service Coordinator
Halton Healthcare - one-Link
01.2015 - Current
Service Navigator
The Access Point
01.2011 - 01.2013
Community Case Manager
Toronto North Support Services
01.2002 - 01.2015
Street Outreach Worker
Toronto North Support Services
01.2002 - 01.2005
Line Counselor
Women's Support Network of York Region
01.2001 - 01.2003
Healthcare Leadership Program -
University of Toronto-Rotman School of Management
Post Graduate Diploma - Psychosocial Rehabilitation in Mental Health
Humber College
Bachelor of Arts - Psychology and Law
Carleton University
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