MICHELLE ECHANES
Fairmont Hot Springs
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Group Sales Coordinator
Fairmont Hot Springs Resort
11.2025 - Current
- Enhanced sales initiatives by coordinating effective team collaboration.
- Increased client retention through strategic relationship management and loyalty programs.
- Secured competitive pricing by negotiating advantageous vendor service contracts.
- Improved event outcomes by monitoring progress and adjusting strategies accordingly.
- Boosted client satisfaction through tailored follow-ups and integrating actionable feedback.
- Showcased venue offerings to prospective clients, enhancing engagement and interest.
Front Office Manager
Fairmont Mountainside Vacation Villas
07.2025 - 11.2025
- Boosted guest satisfaction by effectively managing front office operations.
- Trained staff to enhance customer service and streamline hotel procedures.
- Streamlined check-in/check-out processes, improving overall operational efficiency.
- Resolved guest complaints swiftly, strengthening positive customer relationships.
- Optimized front desk schedules to ensure adequate staffing during peak hours.
- Analyzed guest feedback to identify service improvement opportunities and implement changes.
Front Desk Agent / Night Auditor
Best Western Strathmore Inn
09.2023 - 03.2025
- Enhanced management reporting through precise night audits and daily summaries.
- Streamlined check-in and check-out processes, improving guest service efficiency.
- Utilized advanced hotel booking software to manage reservations effectively.
- Coordinated room assignments, ensuring accurate occupancy records for optimal operations.
- Trained new front desk staff on procedures to elevate customer service standards.
- Boosted guest satisfaction ratings by analyzing feedback and refining service strategies.
Senior Front Office Supervisor
The Chedi Muscat Hotel (Leading Hotels of the World)
12.2004 - 03.2021
- Enhanced operational efficiency by quickly mastering new skills and techniques.
- Adapted to various schedules, including nights, weekends, and holidays.
- Ensured compliance with safety standards and regulations in work environments.
- Resolved issues through critical thinking, leading to effective solutions.
- Sustained high energy levels in fast-paced, dynamic work settings.
- Identified problems and implemented actionable solutions to improve operations.
Education
Bachelor of Science - Hotel & Restaurant Management
De Ocampo Memorial College
Manila, PhilippinesSkills
- Office management experience
- Knowledge of supervisory concepts
- Interpersonal communication skills
- Complex problem solver
- Time management
- Opera, Autoclerk and Maestro
- Sales process optimization
- Sales strategy development
- Front office operations
Accomplishments
- Supervised team of twenty staff members.
- Achieved 100% Leading Quality Assurance (Leading Hotels of the World) by completing comprehensive benchmark service with accuracy and efficiency.
Timeline
Group Sales Coordinator
Fairmont Hot Springs Resort
11.2025 - Current
Front Office Manager
Fairmont Mountainside Vacation Villas
07.2025 - 11.2025
Front Desk Agent / Night Auditor
Best Western Strathmore Inn
09.2023 - 03.2025
Senior Front Office Supervisor
The Chedi Muscat Hotel (Leading Hotels of the World)
12.2004 - 03.2021
Bachelor of Science - Hotel & Restaurant Management
De Ocampo Memorial College