Michelle Dwyer
Summary
Professional Constituency Assistant with 5 + years of experience serving as liaison between legislative office and constituents. Balanced phone calls, visits and correspondence from constituents with clerical and administrative tasks. Excellent oral and written communication skills.
Overview
14
14
years of professional experience
Work History
Provincial Constituency Assistant
Legislative Assembly of Ontario
09.2018 - Current
- Enhanced constituent satisfaction by promptly addressing inquiries and concerns through phone calls, emails, and face-to-face meetings
- Boosted community engagement by organizing and promoting local events that fostered positive relationships between constituents and elected officials
- Streamlined office procedures, implementing efficient filing systems and database management for accurate record-keeping of constituent information
- Collaborated with government agencies to resolve constituent issues in a timely manner, ensuring effective communication throughout the process
- Managed scheduling of appointments and meetings for Member with constituents, stakeholders, and other policymakers
- Coordinated logistics for community outreach programs such as town hall meetings or public forums to facilitate open dialogue between elected officials and their constituents
- Tracked legislation pertinent to the constituency's interests at local, and provincial levels to provide well-informed updates to Member
- Supported special projects such as grant applications or budget proposals with thorough research on potential impacts on the constituency's needs
- Contributed to effective crisis management during emergencies by coordinating resources and gathering essential information from affected constituents
- Provided excellent customer service when handling sensitive constituent cases involving personal disputes requiring discretion and empathy
- Maintained up-to-date knowledge on relevant legislation, regulations, and government policies affecting constituents to provide accurate guidance when needed
- Promoted transparency in government actions within the constituency by actively communicating updates on policy decisions or legislative changes
- Supported Member during public appearances, ensuring smooth interactions with constituents and managing any logistical challenges that arose at events
- Tracked, managed and filed correspondence and other electronic and hard copy records using Salesforce and interoffice database
- Assisted constituents with questions and concerns, tracking down requested information when not immediately available
- Protected confidentiality and used discretion in order to comply with policy and safeguard data
- Maintained polished appearance and professional demeanor to represent office in communication with constituents
- Kept up to date on case progress by frequently reviewing records and reporting findings to clients.
Administrative Assistant
Bert's Repair And Towing
Mount Brydges, ON
08.2015 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Front End Manager
Home Depot
Calgary, AB/London Ontario
04.2010 - 08.2015
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy, ON06.2001
Skills
- Proficient in Microsoft Office Suites
- Effective Communication
- Excellent time management
- Database Management
- Problem Solving
- Stakeholder Engagement
- Attention to Detail
- Organizational Skills
- Case Management
- Legislative Outreach
Timeline
Provincial Constituency Assistant
Legislative Assembly of Ontario
09.2018 - Current
Administrative Assistant
Bert's Repair And Towing
08.2015 - 09.2018
Front End Manager
Home Depot
04.2010 - 08.2015
High School Diploma -
Strathroy District Collegiate Institute