Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Duguay

Mississauga,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong presenter, communicator and problem solver working effectively and productively with diverse customer and individual needs.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate

Giant Tiger
Brampton, ON
08.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Retail Sales Associate

Giant Tiger
Whitby, ON
04.2021 - 06.2022
  • Organized product displays in accordance with corporate guidelines.
  • Assisted customers in selecting appropriate merchandise for their needs.
  • Developed strong customer relationships to encourage repeat business.

Retail Sales Associate

Pet Valu
Whitby, ON
05.2020 - 03.2021
  • Assisted customers with selecting appropriate food and supplies for their pets.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Retail Sales Manager

Walmart
Whitby, ON
11.2009 - 06.2018
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Maintained a clean work environment to promote safety standards.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.

Education

High School Diploma -

Regina Pacis High School
Downsview, ON
06-1998

Skills

  • Customer Service
  • Policy and Procedure Adherence
  • Time Management
  • Teamwork and Collaboration
  • Positive and Professional
  • Problem-Solving
  • WHIMIS

Timeline

Retail Sales Associate

Giant Tiger
08.2023 - Current

Retail Sales Associate

Giant Tiger
04.2021 - 06.2022

Retail Sales Associate

Pet Valu
05.2020 - 03.2021

Retail Sales Manager

Walmart
11.2009 - 06.2018

High School Diploma -

Regina Pacis High School

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Michelle Duguay