Michelle Duchesne
Summary
Area's Of Expertise: Time Management Administrative Experience Strong Leadership Skills Communication Highly Organized Strong Interpersonal Skills Problem Solver
Overview
32
32
years of professional experience
Work History
Medical Office Secretary
Health Sciences North
08.2024 - Current
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Promoted a positive work environment by fostering collaboration and open communication among office staff members.
- Supported medical professionals with the preparation of examination rooms and equipment for patient use.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
Staffing Clerk
Timmins and District Hospital
12.2023 - 08.2024
- Provided valuable insights to management regarding staffing
- Enhanced overall team efficiency by providing general administrative support to staffing team.
- Collaborated with manager to determine department's short and long-term needs daily.
- Ensured accurate record-keeping by maintaining up-to-date physical and electronic files
Manager Customer Experience
TD Bank
06.2022 - 05.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Relations Representative, Financial Advisor And, Customer Service Supervisor
Scotiabank
10.2008 - 06.2022
- Ensuring Customer Satisfaction
- Teller Line
- Coaching
- Training
- Solving customer concerns and branch issues
- Resolved account issues to build rapport and relationships with clients.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategy to increase customer retention.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Server, Administrator, Manager
Eastside Mario's
05.1993 - 03.2009
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Maintained accurate asset inventory records
- Assisted in training on various aspects of server management including troubleshooting techniques.
- Developed detailed documentation outlining server administration procedures, enabling efficient knowledge transfer among team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High-school Graduate -
Timmins High & Vocational School
Graduate - Legal Assistant
Toronto School Of Business
Medical Terminology Certificate
Canadian Red Cross
Skills
- Interdepartmental Collaboration
- Customer Trend Analysis
- Special Assignments
- Sales Program Coordination
Accomplishments
Best Of The Best awards Scotiabank
Timeline
Medical Office Secretary
Health Sciences North
08.2024 - Current
Staffing Clerk
Timmins and District Hospital
12.2023 - 08.2024
Manager Customer Experience
TD Bank
06.2022 - 05.2023
Customer Relations Representative, Financial Advisor And, Customer Service Supervisor
Scotiabank
10.2008 - 06.2022
Server, Administrator, Manager
Eastside Mario's
05.1993 - 03.2009
High-school Graduate -
Timmins High & Vocational School
Graduate - Legal Assistant
Toronto School Of Business
Medical Terminology Certificate
Canadian Red Cross
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