Michelle Dube
Taber,AB
Summary
Dedicated employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with extensive customer services and sales experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
3 Under Par
07.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
Coordinator, Volunteer Resources
Alberta Health Services
03.2009 - 06.2022
- Entered data, generated reports and produced tracking documents.
- Entered and maintained volunteer records in volunteer database for external audits.
- Maintained master schedule and set up volunteer schedules on a monthly basis.
- Resolved employment-related disputes through proactive communication.
- Coached volunteers through day-to-day activities and complex problems.
- Successfully increased volunteer retention by creating a positive work environment in my three sites.
- Administered daily operations to ensure policies and procedures were adhered to and understood by both volunteers and staff.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Onboarded new volunteers with training and new volunteer documentation.
- Accomplished multiple tasks within established timeframes.
- Adjusted volunteer assignments and schedules to keep pace with dynamic department needs, factoring in processes, volunteer knowledge and department demands.
Education
High School Diploma -
Paul Rowe Junior Senior High School
Manning, ABSome College (No Degree) -
Full Gospel Bible Institute
Eston, SKSkills
- Warm and Friendly
- Age Verification
- Cool Under Pressure
- PPE Guideline Compliance
- Transactions and Cash Handling
- Food and Beverage Service
- Conflict and Complaint Resolution
- Team Player
- Team Liaison
- Product Promotion
I am a very active person who enjoys a variety of outdoor winter and summer activities.
Snowshoeing, downhill and cross county skiing, and hunting. Summer months I love to be outside camping, hiking and water activities.
Certification
Conflict Resolution
Team Building
Infection Protection Control
ProServe
Indigenous and Aboriginal Training
Timeline
Server
3 Under Par
07.2020 - Current
Coordinator, Volunteer Resources
Alberta Health Services
03.2009 - 06.2022
High School Diploma -
Paul Rowe Junior Senior High School
Some College (No Degree) -
Full Gospel Bible Institute
Conflict Resolution
Team Building
Infection Protection Control
ProServe
Indigenous and Aboriginal Training
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