Michelle Du
Vancouver,BC
Summary
Hardworking individual passionate about assisting students and the wider campus community. Skilled in providing administrative support and customer service.
Overview
3
3
years of professional experience
Work History
Client Support Volunteer
AMS Food Bank
05.2022 - 12.2024
- Entered client information into the food bank database.
- Assisted new clients with food bank registration, ensuring clear communication of policies and procedures.
- Confirmed eligibility for continued food bank use by reviewing each client’s access history.
- Answered client questions about item availability, directing them to relevant food security resources on campus if needed.
- Managed client complaints with empathy and professionality, relaying relevant feedback to supervisors.
Customer Service Worker
Duso's Italian Foods
05.2023 - 05.2024
- Processed cash, debit, and credit transactions accurately.
- Assisted customers in finding specific products, making recommendations tailored to their dietary preferences.
- Provided friendly and timely service while working in a fast-paced environment.
- Received custom orders by phone and relayed these to the kitchen.
Education
Bachelor of Arts - Major in Psychology, Minor in Education
University of British Columbia
Vancouver05-2026
Skills
Administrative & Data Management: Experience entering client data and handling transactions
Technical Proficiency: Experience with Microsoft Word, Excel, and workplace communication tools like Slack and Email
Customer Service & Communication: Warmly assisting customers, handle inquiries by phone or in-person, and de-escalating complaints
Teamwork & Adaptability: Comfortable working independently or in a team environment
Additional Experience
- Cashier – Food Hub Market (2024)
- Cashier/Barista – CoCo Fresh Tea & Juice (2022 – 2023)
Timeline
Customer Service Worker
Duso's Italian Foods
05.2023 - 05.2024
Client Support Volunteer
AMS Food Bank
05.2022 - 12.2024
Bachelor of Arts - Major in Psychology, Minor in Education
University of British Columbia
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