Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

MICHELLE DRYDALE

Prince George,Canada

Summary

I am meticulous and system-oriented, offering over 20 years of experience. Eager to support clients with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers.

Intelligent and team-driven successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced,

Overview

22
22
years of professional experience

Work History

Senior Client Care Advisor

Credit Lift
01.2016 - 01.2023
  • Monitored internal systems to ensure accurate tracking of all client-related activities, resulting in improved data-driven decision-making capabilities.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Gathered, organized and input information into digital database.
  • Acted as the liaison between other business partners and client, promoting positive working relationships built on trust.

Mortgage Associate

Centum Canada Mortgage Direct (2013) Ltd
01.2015 - 01.2016
  • Minimized risk exposure of the firm by conducting thorough credit analyses and properly assessing borrower qualifications before approving loans.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Relationship Manager III

Conexus Credit Union
01.2006 - 01.2015
  • Mentored junior analysts on industry best practices, investment concepts, and the importance of maintaining a disciplined approach to portfolio management.
  • Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
  • Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.

Call Center Representative/Data Entry Clerk

Staples Call Center (Quill Division)/
01.2001 - 01.2006
  • Assisted in training new hires, sharing best practices and ensuring their seamless integration into the team.
  • Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
  • Completed data entry tasks with accuracy and efficiency.

Education

Saskatchewan Mortgage Associate Course -

CAAMP

Corporate training - Products and Services, RRSP, TFSA, Financial Planning, Residential Mortgage Lending, Credit Granting, Loan Insurance and Empower Training

Credit Union

Business courses - Organizational Behavior, Business Communications, Financial Accounting, Computerized Accounting, Business Math, Speech, Management, Purchasing, Business Law, Microeconomics

Mount Royal and Lethbridge College

Accounting - 1211

Thompson Rivers University
01.2024

Microsoft Excel - 150 101

CEMA
01.2024

Skills

  • Customer service expertise
  • Attention to detail
  • Computer skills
  • Verbal and written communication
  • Data entry
  • Administrative and office support
  • Customer relationship management (CRM)
  • Document and records management
  • MS office
  • Adaptability and flexibility
  • Reliability

Hobbies and Interests

  • Traveling
  • Football
  • Spending time with Family

Timeline

Senior Client Care Advisor

Credit Lift
01.2016 - 01.2023

Mortgage Associate

Centum Canada Mortgage Direct (2013) Ltd
01.2015 - 01.2016

Relationship Manager III

Conexus Credit Union
01.2006 - 01.2015

Call Center Representative/Data Entry Clerk

Staples Call Center (Quill Division)/
01.2001 - 01.2006

Corporate training - Products and Services, RRSP, TFSA, Financial Planning, Residential Mortgage Lending, Credit Granting, Loan Insurance and Empower Training

Credit Union

Business courses - Organizational Behavior, Business Communications, Financial Accounting, Computerized Accounting, Business Math, Speech, Management, Purchasing, Business Law, Microeconomics

Mount Royal and Lethbridge College

Accounting - 1211

Thompson Rivers University

Microsoft Excel - 150 101

CEMA

Saskatchewan Mortgage Associate Course -

CAAMP

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MICHELLE DRYDALE