Microsoft Office, Canva
Michelle Dow Gutierrez
ESL Teacher
Chulavista
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
AAC
Amazon
Otay Mesa, San Diedo, CA
05.2023 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines
Supervision Assistant
Sunnyslope Elementary
Imperial Beach
11.2022 - 04.2023
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
English Teacher
Colegio Reina Isabel Palmas
TIJUANA
01.2021 - 07.2022
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Working with sizable groups of approximately 35 students, each with unique needs, and assisting them in development of their social, academic, reading, and other skills.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Promoted positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Mentored new teachers within department, sharing best practices and offering guidance on effective teaching methods.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Attended department meetings to develop and update course curricula.
- Designed and implemented assessments to measure student progress in English language learning.
- Coordinated activities to encourage interest in reading.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Monitored student progress and provided feedback to both students and parents.
- Encouraged students to take active role in learning and academic success.
- Increased student motivation by providing timely feedback and recognizing individual achievements
English Teacher
Colegio Familia de Tijuana
TIJUANA
10.2015 - 07.2021
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Promoted positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Led interesting and diverse group activities to engage students in course material.
- Working with 2 sizable groups per shift of approximately 35 students, each with unique needs, and assisting them in development of their social, academic, reading, and other skills.
Administrator in Training
Club Marena
Rosarito
03.2017 - 02.2018
- Cultivated positive work environment through effective team-building activities and motivational leadership techniques.
- Implemented data-driven decision-making processes to identify areas of improvement and drive strategic change within organization.
- Enhanced club membership by implementing innovative marketing strategies and hosting engaging events.
- Established strong relationships with community partners to increase club visibility and promote collaboration opportunities.
- Developed comprehensive budget plans for optimal resource allocation, maintaining financial stability and growth.
- Evaluated member feedback to inform continuous improvements in service offerings, ensuring customer satisfaction remained top priority.
- Collaborating with various clientele groups in collective of over 150 residences
English Teacher
Secundaria Gral. #49
TIJUANA
08.2016 - 07.2017
- Implemented project-based learning opportunities to encourage creativity, collaboration, and problem-solving skills in students.
- Utilized various assessment tools to track student progress and adapt teaching methods accordingly, resulting in improved performance.
- Maintained open lines of communication with parents through newsletters, conferences, and online platforms to keep them informed of their child''s progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
English Teacher
Metropolitano
TIJUANA
01.2012 - 10.2015
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Mentored new teachers within department, sharing best practices and offering guidance on effective teaching methods.
- Assisted in development of extracurricular activities and special events.
- Established and maintained professional relationships with students, staff, parents and community members.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Built variety of formative and summative assessments to measure student progress.
English Teacher
Interamericano
TIJUANA
08.2010 - 07.2012
- Established safe and supportive learning environment, fostering open communication between students and teacher.
- Collaborated with parents and guardians to support students'' educational goals, resulting in increased academic achievement.
- Implemented positive reinforcement techniques, boosting student confidence and motivation for learning.
- Improved classroom management by implementing consistent routines and clear expectations for behavior
English Teacher
Colegio Mano Amiga
TIJUANA
08.2009 - 07.2010
- Developed positive classroom environment by incorporating collaborative learning strategies.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
- Supported professional development of colleagues by sharing best practices and innovative teaching strategies.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Call Center Representative
Telvista
TIJUANA
01.2009 - 09.2009
- Effectively communicated complex information in digestible format for callers of varying levels of technical understanding.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Multi-tasking between calls, which were between 5 to 10 calls per hour, and providing them with excellent costumer service
- Received between five and ten calls per hour, would multitask while giving them outstanding customer service
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
Education
English as a Second Language Teaching - Education
Colegio Ensenada – Unifront College
Tijuana B.C. 01.2009 - 05.2014
Skills
Computer skills
Bilingual in English and Spanish
Customer service
Teamwork
Willingness to learn
Responsibility
Positive attitude
Education area vocabulary
Timeliness
Receiving feedback and observations
Certification
TKT (Teaching Knowledge Techniques), Cambridge University
Citizenship
Citizen, 07/2022
Legal Work Status
Proper documentation to work legally
Location History
- Tijuana, BC, 34
- San Diego, CA
Software
Interests
Traveling
Road trips
Crafts
Child care
Reading
Timeline
AAC
Amazon
05.2023 - Current
Supervision Assistant
Sunnyslope Elementary
11.2022 - 04.2023
English Teacher
Colegio Reina Isabel Palmas
01.2021 - 07.2022
Administrator in Training
Club Marena
03.2017 - 02.2018
English Teacher
Secundaria Gral. #49
08.2016 - 07.2017
English Teacher
Colegio Familia de Tijuana
10.2015 - 07.2021
English Teacher
Metropolitano
01.2012 - 10.2015
English Teacher
Interamericano
08.2010 - 07.2012
English Teacher
Colegio Mano Amiga
08.2009 - 07.2010
Call Center Representative
Telvista
01.2009 - 09.2009
English as a Second Language Teaching - Education
Colegio Ensenada – Unifront College
01.2009 - 05.2014