- Outdoor Recreation
- Camping
- Hiking
- Adventure Travel
- Road Trips
Michelle Di Santo
Edmonton,Canada
Summary
Licensed optical professional with extensive expertise in eyewear fitting, lens customization, and exceptional patient care. Proficient in managing advanced optical equipment, conducting precise measurements, and providing tailored vision solutions that enhance customer satisfaction. Committed to fostering team collaboration and driving positive outcomes in fast-paced environments. Recognized for strong interpersonal skills, adaptability, and meticulous attention to detail, ensuring every client receives personalized, high-quality service.
Overview
12
12
years of professional experience
Work History
Licensed Optician
Specsavers
03.2025 - Current
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
Licensed Dispensing Optician
Bailey Nelson
05.2024 - 12.2024
- Provided expert guidance on eyewear selection and fitting for diverse customer needs.
- Assisted in executing comprehensive eye exams alongside optometrists, enhancing patient care.
- Conducted quality checks on eyewear to ensure compliance with industry standards.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
Manager/Licensed Optician
Factory Optical
01.2021 - 02.2024
- Collaborated with optometrists to ensure accurate fitting and adjustments of eyewear.
- Trained junior staff on equipment use and customer service standards for enhanced team performance.
- Oversaw daily operations, maintaining high standards of quality in service delivery and patient care.
- Developed training programs to enhance staff knowledge on product offerings and industry trends.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
Interim Manager/ Licensed Optician
Factory Optical
11.2019 - 01.2021
- Mentored team members on best practices, fostering skill development and career growth.
- Oversaw inventory management, ensuring optimal stock levels for seamless operations.
- Conducted performance evaluations, providing feedback to support employee development initiatives.
- Developed training programs to enhance staff competencies and maintain high service standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Licensed Optician
Costco Wholesale
09.2013 - 11.2019
- Guided patients in selecting eyewear based on prescriptions and personal preferences.
- Conducted comprehensive eyewear fittings, ensuring optimal comfort and functionality for clients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
Education
Diploma - Optical Sciences-Eyeglasses
Northern Alberta Institute of Technology
Edmonton, AB04.2015
Skills
- Customer-focused retail sales
- Management of optical orders
- Eyeglass prescription management
- Precision in ocular measurements
- Customized eyewear adjustments
- Collaborative teamwork
- Children's Eyewear
- Corrective Actions
- Understanding of various progressive lens designs
- Skilled in optical frame adjustments
- Advanced problem-solving
- Service excellence
- Comprehensive patient histories
- Administrative Support
- Insurance Verification
- Checking Patient Details
- Frame Fitting
- Evaluate Prescriptions
- Measurement Documentation
- Managing Repairs
- Verifying Prescriptions
- Performance evaluation management
- Proficient in frame selection
- Basic Repairs
- Measure Facial Distances
- Optician training oversight
- Accurate Recordkeeping
- Eyewear Recommendation
- Fittings
Interests
Timeline
Licensed Optician
Specsavers
03.2025 - Current
Licensed Dispensing Optician
Bailey Nelson
05.2024 - 12.2024
Manager/Licensed Optician
Factory Optical
01.2021 - 02.2024
Interim Manager/ Licensed Optician
Factory Optical
11.2019 - 01.2021
Licensed Optician
Costco Wholesale
09.2013 - 11.2019
Diploma - Optical Sciences-Eyeglasses
Northern Alberta Institute of Technology