Michelle Diaz
Woodstock,Canada
Summary
Results-driven sales professional with 4+ years of experience seeking a position to utilize expertise for company success and personal growth. Proficient in problem-solving, attention to detail, and customer relationship management. Consistently exceeding revenue targets and achieving company objectives through exceptional communication and interpersonal skills. Dedicated to fostering long-term customer relationships and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
3Z Dental Supplies
06.2024 - 02.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
Inside Sales Representative
Frontier Dental Supply
11.2019 - 01.2023
- Pursued new customer opportunities by averaging over 100 cold calls per day
- Delivered persuasive sales pitches to potential clients or customers, presenting the features, benefits, and quality of products
- Shared success stories of satisfied customers to demonstrate real-world results and build trust with potential customers
- Achieved and exceeded sales quotas monthly
- Generated over $1.2m of revenue during 2022
- Meeting with clients or prospects via Zoom to present proposals, pricing, and contract terms in a clear and compelling manner, addressing any questions or concerns they may have
- Addressing objections and concerns raised by customers during presentations, turning them into opportunities to further exemplify the value of the products or services
- Travelled to local dental offices to conduct product demonstrations and showcase how the product works and how it can fulfill their needs
- Demonstrated a genuine passion for understanding customer needs, resulting in a positive customer return rate and numerous referrals from satisfied clients
- Recorded all sales activity and client contact information in CRM system
- High level of technical/clinical product knowledge
- 3 years B2B and B2C sales experience
- Account Acquisition and Retention
- Driving Success Award
- Customer Service Award
- Established customer relationships as a trusted, consultative rep
- Identified customers needs and developed account plans to support growth
- Demonstrated a customer-first mindset by promptly resolving customer inquiries
- Addressed and resolved customer complaints empathetically and professionally by determining the cause of the problem, explaining the best solution, quick correction/adjustments and following up to ensure resolution
- Scheduled follow ups with existing accounts and generating new business opportunities by recommending alternative and additional products with competitive pricing
- Mentored new sales representatives on effective presentation techniques, product knowledge, and sales strategies
- Attended various webinars, events and workshops hosted by major dental supply companies in learning and discovering new products on the market
- Collaborated with other departments, such as marketing or sales team to create and deliver presentations that align with overall business strategies
- Searched for feedback from clients or colleagues after presentations to identify areas of improvement and better my presentation skills
Education
College Degree - Dental Assistant Level 2
Medix College Toronto
Toronto05-2018
High School Diploma -
St. Jean De Brebeuf Catholic School
Vaughan06-2014
Skills
- Microsoft Office Proficiency
- Sales Expertise
- Customer service
- Attention to detail
- Cheerful and energetic
- Product knowledge
- Relationship development
- Upselling and cross selling
- Email and phone etiquette
- CRM proficiency
- Order management
- Cold calling expertise
- Sales pipeline management
- Lead generation
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
3Z Dental Supplies
06.2024 - 02.2025
Inside Sales Representative
Frontier Dental Supply
11.2019 - 01.2023
College Degree - Dental Assistant Level 2
Medix College Toronto
High School Diploma -
St. Jean De Brebeuf Catholic School
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