Michelle Dhari
Brampton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience in customer service, financial services and supervision.
Overview
7
7
years of professional experience
Work History
Financial Service Representative
Cash Money
04.2023 - Current
- Identify clients’ financial goals and recommend tailored products and services to meet their needs
- Provide exceptional customer service, addressing inquiries and resolving issues promptly and effectively
- Worked in the Lending Department responsibility entailed of incoming and out going calls, email management, dealing with client inquires and appointments.
- Worked in the Collections Departments responsibility entailed making outgoing collection calls 200 calls a day. Sending emails in regards to outstanding dues and processing payments online and over the phone.
- Assisted clients in cheque cashing services, limit $2000. Maintained/opened accounts with recourse on cheque and the company.
- Experience in Auto Loans, assisted client in opening accounts. Recourse and lien search on the vehicle, verify income.
- Consistently meet or exceed personal and team sales targets through proactive sales efforts and relationship building
- Proficiency in financial product knowledge and sales techniques
- Customer service experience in global money transfer operations through Western Union offered as a third party service.
IELTS (International English Literature Testing System)
IDP
03.2022 - 04.2023
- Set up testing venues and ensured compliance with testing procedures and regulations
- Supervised candidates during tests to maintain a secure and fair testing environment
- Enforced testing regulations to prevent cheating and maintain test integrity.
Barista / Barista Trainer
Starbucks
06.2019 - 06.2022
- Follows Starbucks operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that partners can locate resources and products as needed
- Provided quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards
- Built rapport with customers to drive repeat business and enhance customer loyalty.
Cashier
No Frill’s
07.2018 - 05.2019
- Delivered excellent customer service and demonstrated strong computation skills
- Conducted transactions, provided product information, and resolved customer inquiries
- Assisted with stocking shelves and maintaining point-of-sale displays to optimize sales.
Education
Hairstylist - Cosmetology
Bella's Beauty Academy
Social Service Worker -
Sheridan College
General Arts Certificate -
Seneca College
Graduate of Dufferin Peel Catholic School Board
Skills
- Communication
- Resilient
- Good planning
- Punctual
- Multitasker
- Attention to detail
- Problem Resolution
- Customer Satisfaction
- Proactive
- Leadership
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
Languages
English
Native or Bilingual
Timeline
Financial Service Representative
Cash Money
04.2023 - Current
IELTS (International English Literature Testing System)
IDP
03.2022 - 04.2023
Barista / Barista Trainer
Starbucks
06.2019 - 06.2022
Cashier
No Frill’s
07.2018 - 05.2019
General Arts Certificate -
Seneca College
Graduate of Dufferin Peel Catholic School Board
Hairstylist - Cosmetology
Bella's Beauty Academy
Social Service Worker -
Sheridan College
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