Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michelle Denault

ON

Summary

Experienced Store Manager and Sales Consultant with a strong grasp of business operations. Skilled in coaching, training, and boosting productivity while optimizing payroll and achieving objectives. Cultivate a positive atmosphere for teams and clients, leading to exceptional success in both business-to-business and business-to-consumer sales across diverse industries. Demonstrated ability to exceed sales goals, expand territories, and drive business growth. Proficient in overseeing daily operations and building lasting relationships with customers and clients to ensure sustained business growth.

Overview

15
15
years of professional experience

Work History

Member Onboarding

Better Business Bureau / Nearby Inc
01.2022 - Current
  • Served as an ambassador for the organization during public outreach events
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Generated new leads through targeted cold calling efforts, expanding the company's client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.

Sales Consultant

Big Country RV
01.2020 - 01.2022


  • Negotiated prices, terms of sale, and contract specifications
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Generated increased sales revenue through effective lead generation, social media and follow-up efforts.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Store Manager

TELUS
01.2017 - 01.2020
  • Responsible for building my business through Client Relationship Management
  • Responsible for all new hires – recruiting, interviewing, onboarding, and training new talent
  • Coach and motivate Sales Reps to achieve or surpass sales targets
  • Develop those beneath me for career movement
  • Cultivate a highly engaged atmosphere for team and clients
  • Ensured operational expectations were met or exceeded and internal audits passed
  • Drove metrics through strategic thinking and implementation to positively impact Productivity, % to Budget, Client Experience Standards, Team Member Standards, Payroll
  • Maintain merchandising up to expectations
  • Supported multiple locations at once during attrition and organizational structure changes, demonstrating ability to successfully lead virtually, and multi-location management
  • Participate and encourage participation of my team at Community Events

Senior Sales Rep

TELUS
01.2010 - 01.2017
  • Built clientele portfolio through Client Relationship Management
  • Provided superior client experience
  • Mentored those in PT/FT Sales Rep role to increase productivity, improve results
  • Achieved weekly/monthly sales targets
  • Ensured completion of daily store operations
  • Regularly participate in community events

Education

Paralegal - Paralegal Course

Everest College
01.2011

High School Diploma -

Carleton Place High School
Carleton Place, ON
01.2009

Skills

  • Agile to fluctuating business focuses
  • Strategic Thinker
  • Problem Solving
  • Negotiation
  • Resourceful
  • Strong business acumen
  • Positive Customer Experience
  • Multitasking and Organization
  • Ethical sales practices
  • Inbound and outbound calls

Accomplishments

  • Developmental growth at Telus from Part-Time Sales to Full-Time, to Sr Sales to Store Manager over my decade of employment
  • Coached and supported team members to successfully obtain management positions
  • 2 x Celebration of Stars Winner (Mexico and Jamaica)
  • Leadership Development Program certification
  • Small Business Owner – Epicure
  • SMART SERVE certification
  • Food Handlers certification
  • Community Event Ambassador
  • Participated in JDRF, Rope for Hope, Ottawa Mission, Telus Days of Giving, PRIDE

References

Available upon request

Timeline

Member Onboarding

Better Business Bureau / Nearby Inc
01.2022 - Current

Sales Consultant

Big Country RV
01.2020 - 01.2022

Store Manager

TELUS
01.2017 - 01.2020

Senior Sales Rep

TELUS
01.2010 - 01.2017

Paralegal - Paralegal Course

Everest College

High School Diploma -

Carleton Place High School

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Michelle Denault