Michelle de Lopez
Burnaby,Canada
Summary
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Overview
19
19
years of professional experience
Work History
Crew Scheduler & Payroll
Tidewater Transportation
06.2023 - 01.2024
- Set schedules for 86 staff by planning and designating shifts and hours.
- Reduced scheduling errors by closely monitoring staff availability and proactively addressing potential conflicts.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Ensured compliance with labor laws and company policies when creating schedules for team members.
- Collaborated with management to develop optimal staffing plans, ensuring adequate coverage during peak periods.
- Acted as a liaison between crew members and management, facilitating open dialogue about workplace concerns and improvements needed in the scheduling process.
Senior Accounting Assistant
Mercury Transportation
04.2023 - 06.2023
- Managed complex bank reconciliations to ensure accuracy of cash balances on the balance sheet at all times.
- Facilitated month-end closing processes, ensuring all transactions were accurately recorded and reported on time.
- Assisted in the preparation of monthly financial statements, ensuring accurate reflection of company performance.
- Collaborated with cross-functional teams to provide accurate financial information for decision-making purposes.
Senior Office Administrator
Ledcor
02.2017 - 04.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed training materials for new hires, streamlining the onboarding process and reducing time to productivity.
- Streamlined travel arrangements for executive leadership team members, coordinating flights, accommodations, ground transportation logistics.
- Managed schedules for multiple executives, ensuring timely arrivals to meetings and appointments.
- Ensured smooth daily operations by managing inventory levels of office supplies and equipment maintenance contracts.
Marine Dispatcher
Ledcor Resources & Transportation
02.2017 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with mariners and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 16 tugboats
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Communications Operator 3
City of North Vancouver, North Vancouver RCMP
07.2015 - 01.2017
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Assisted callers in emergency situations with appropriate information and support.
Communication Operator 2
City of North Vancouver, North Vancouver RCMP
04.2005 - 07.2015
- Monitored Police to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
PRTC -
Pacific Regional Training Center
Chilliwack, BCSkills
- Effective communication skills
- Team cooperation
- Collaboration
- Team participation
- Keyboard skills
- Microsoft Word
- Word Perfect
- Internet Explorer
- Excel
- Power Point
- Sage
- Schedule Optimization
- Deadline Management
- Problem-Solving
- Time Management
- Attention to Detail
Specialqualifications
- Leadership program through Ledcor
- Critical Incident course
- Mental Health course
- Conflict Resolutions course
- Crisis Negotiations course
- Communications Operators Training course
- Operational Communications Centre Field Coaching
Computerandtechnicalskills
- Keyboarding skills of 80 wpm
- Efficient in Microsoft Word, Word Perfect, and Internet Explorer
- Proficient in Excel, Power Point and Sage
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Crew Scheduler & Payroll
Tidewater Transportation
06.2023 - 01.2024
Senior Accounting Assistant
Mercury Transportation
04.2023 - 06.2023
Senior Office Administrator
Ledcor
02.2017 - 04.2023
Marine Dispatcher
Ledcor Resources & Transportation
02.2017 - 04.2023
Communications Operator 3
City of North Vancouver, North Vancouver RCMP
07.2015 - 01.2017
Communication Operator 2
City of North Vancouver, North Vancouver RCMP
04.2005 - 07.2015
PRTC -
Pacific Regional Training Center
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