Michelle Davis
Carlsbad
Summary
Customer-focused professional with an 11 year career in the food + beverage industry. Successful in applying excellent hospitality skills and consistent and quality service in a busy environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Black Rail Kitchen + Bar
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Analyzed profit/loss reports to minimize controllable expenses.
- In charge of ordering all alcohol and N/A beverages and managed alcohol inventory. Developed relationships with liquor and beer representatives.
- Managed a staff of 30+ employees. Led employee meetings and developed hospitality skills among staff.
Lead Server
Black Rail Kitchen + Bar
03.2020 - 02.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated relationships with regular customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Expediter
Black Rail Kitchen + Bar
09.2019 - 03.2020
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
General Manager
Flippin' Pizza
01.2015 - 09.2019
- Managed personnel, ordered and processed inventory, processed daily and weekly paperwork, led employee meetings, attended corporate led meetings, coordinated catering events and oversaw scheduling.
- Cooked lunch and dinner rushes, expedited orders while managing staff, provided customer service and was in charge of daily food preparations.
Education
High School Diploma -
Sunset High School
Encinitas04.2014
Skills
- Project Management
- Team Leadership
- Customer Relationship Management
Certification
- Food Handler's Card
- RBS Certificate
Timeline
Manager
Black Rail Kitchen + Bar
02.2022 - Current
Lead Server
Black Rail Kitchen + Bar
03.2020 - 02.2022
Expediter
Black Rail Kitchen + Bar
09.2019 - 03.2020
General Manager
Flippin' Pizza
01.2015 - 09.2019
High School Diploma -
Sunset High School
- Food Handler's Card
- RBS Certificate
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