Michelle Walker
West Covina
Summary
Accomplished sales and operations expert with extensive experience in consultative sales strategies, client relationship management, and business development. Proven track record in developing effective marketing plans, technical account management, and delivering cost-effective solutions. Award-winning sales leader adept at leveraging business acumen and team collaboration to exceed sales targets.
Overview
20
20
years of professional experience
1994
1994
years of post-secondary education
Work History
Business Development Manager
Hunter Douglas
10.2023 - Current
- Drove revenue growth by leveraging innovative programs, promotions, and tools to empower dealer network success and expand market presence.
- Cultivated and strengthened dealer relationships through strategic guidance, collaboration, and consistent trustbuilding, optimizing sales performance across the territory.
- Spearheaded new business acquisition and expanded market share by identifying growth opportunities, prospecting new clients, and expertly closing deals.
- Managed territory strategically by setting clear goals, analyzing performance metrics, and executing with precision to achieve business objectives.
- Championed the Hunter Douglas brand by delivering professional dealer training, optimizing merchandising strategies, and implementing impactful promotions.
- Leveraged CRM (e.g., Salesforce) and analytics tools to track performance, inform strategic decisions, and maintain a competitive edge in the market.
Sr. Account Executive-Strategic Sales
ADT
Anaheim
01.2020 - 09.2025
- Recommended innovative automation and security solutions to expand customer base.
- Delivered best-in-class customer experiences through empathy and relationship building.
- Circle of Excellence Member (2022, 2023 & 2024)
- Top Area Salesperson (2022)
- Highest Net Sales Performance, 80% self-generated performance
Area Manager - Manager of Guest Services
Hollywood Park SoFi Stadium
Los Angeles
01.2020 - 12.2020
- Improved customer service practices for an enhanced guest experience.
- Managed guest experience teams and optimized resource allocation for events.
- Led engaging sales initiatives for sports and entertainment events.
- Supervised a team of 15+ professionals and refined training processes.
Training Manager - Site Manager
Rite Aid Pharmacy
Pasadena
01.2013 - 12.2019
- Managed store operations across two locations, ensuring compliance with policies.
- Exceeded sales goals by over 25% and EBITDA budget by 30%.
- Maintained top performance within the division for two consecutive years.
Store General Manager
Staples
Los Angeles
01.2006 - 12.2012
- Achieved full P&L accountability for a $7M store, driving significant sales growth.
- Led a team of 35+ and realized maximum bonus through outstanding sales strategies.
- Ranked in the top 20 among 1800 stores based on customer service metrics.
Education
Roosevelt High School
Los Angeles, CASkills
- Business Expansion
- Sales Growth
- Solution-Based Custom Products
- Long-term Relationship Building
- Team Building
- Leadership
- Key Account Management
- Customer Needs Analysis
- Client Acquisition
- Retention
- Business Operations Management
- Documentation
- Reporting
Timeline
Business Development Manager
Hunter Douglas
10.2023 - Current
Sr. Account Executive-Strategic Sales
ADT
01.2020 - 09.2025
Area Manager - Manager of Guest Services
Hollywood Park SoFi Stadium
01.2020 - 12.2020
Training Manager - Site Manager
Rite Aid Pharmacy
01.2013 - 12.2019
Store General Manager
Staples
01.2006 - 12.2012
Roosevelt High School