Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michelle Cruz

160 HOPKINS CRESCENT BRADFORD ,ON

Summary

I am a dedicated and motivated person with an interest in having a job. Always ready and willing to assist fellow employee with job tasks. Possess exceptional communication abilities and known for dealing people, showing patience and maintaining a pleasant environment for clients of different backgrouds.. Multitasking and working quickly to meet the challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Warehouse Clerk

MMP ENTERPRISES
09.2018 - Current
  • Kept warehouse up to safety and health regulations at all times.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Improved efficiency with quick and accurate loading of boxes.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.5

  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Restaurant Team Member

MEVAME
02.2010 - 11.2014
    • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
    • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
    • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
    • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
    • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
    • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
    • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Elderly Caregiver

Mona Waserman
02.2008 - 12.2009
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered companionship and kindness to elderly patients.

Child Care Nanny

Gordon Kotler
03.2004 - 06.2008
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Physical Therapist

HomeMedix Nursing Home for the Aged
03.2002 - 08.2003
  • Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
  • Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
  • Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.

Education

Personal Support Worker ( PSW )

Tricare Academy
72 Steeles Avenue West Thornhill ON L4J1A1
08-2012

Diploma in Caregiving

VGB Center For Training&Development Corporation
Quezon City Philippines
02-2003

Bachelor of Science - Physical Therapy

Fatima Medical Science Foundation, Inc.
Valenzuela Metro Manila Philippines
04-2001

Skills

  • Provide personal care in a professional manner
  • Hygiene and cleanliness
  • Works with a team environment
  • Deals with difficult behavior
  • Provide care within with the utmost manner
  • Enjoy working with others
  • Enjoy learning
  • Reliable
  • Can work independently as a part of team
  • Caring and responsible
  • Time management
  • CPR training
  • Computer skills
  • Household management skill
  • Knowledge of safety procedure

Languages

English
Tagalog

Certification

F.A.S.T. Rescue Inc. Certification of Training (August 2024)

  • Blended Standard First aid Level C


Canadian Food Safety Training

  • Food Handler Certificate (FHC)


Tricare Academy(Personal Support Worker NACC 640hrs Program

  • GPA Dementia Care
  • Infection Prevention & Control
  • Workplace Hazardous Materials Information System (WHMIS)
  • Back Injury Prevention Seminar
  • Hospice Palliative Care Certificate
  • Restorative Therapy
  • Skin Health & Wound Care


PSW PRACTICUM PLACEMENT

Langstaff Square Care Community Richmondhill ON 640 Hours 2012

  • Ensure a clean and safety environment
  • Assisted in personal care,hygiene,toileting,feeding,bathing and grooming
  • Provide mobilility to support physical impaired residents using mechanical lifts safety
  • Provide supportive communication and direction to cognitively impaired residents
  • Participate and assits the residents with activities like playing bingo, exercise, etc.
  • Assisting the residents during various programs
  • Observed and reported on the nurse or supervisor for any changes in the residents health or behavior


Technical Education and Skills Development Authority (TESDA)


  • National Certificate in Caregiving
  • National Certificate in Household Services


Red Cross Philippines

  • Certificate in First Aid training
  • Certificate in Basic Life Support

Timeline

Warehouse Clerk

MMP ENTERPRISES
09.2018 - Current

Restaurant Team Member

MEVAME
02.2010 - 11.2014

Elderly Caregiver

Mona Waserman
02.2008 - 12.2009

Child Care Nanny

Gordon Kotler
03.2004 - 06.2008

Physical Therapist

HomeMedix Nursing Home for the Aged
03.2002 - 08.2003

Personal Support Worker ( PSW )

Tricare Academy

Diploma in Caregiving

VGB Center For Training&Development Corporation

Bachelor of Science - Physical Therapy

Fatima Medical Science Foundation, Inc.

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Michelle Cruz