Michelle Crespo
San Diego,CA
Summary
Accomplished Chief Corporate Officer with extensive experience in high-performance team development, organizational integration, and culture transformation. Recognized for driving strategic business operations, executive leadership, and scalable process implementation, resulting in significant revenue growth and enhanced client experience. Adept at fostering cross-functional collaboration, succession planning, and financial oversight to achieve organizational alignment and measurable success. Versatile and dependable, adept at navigating complex challenges and facilitating effective solutions.
Overview
19
19
years of professional experience
Work History
Chief Corporate Officer
Access XP, LLC
02.2015 - Current
- Company Overview: Access XP, LLC is a national destination management leader focused on immersive event experiences and exceptional service.
- Directed strategic alignment and integration of independently operated business units, establishing unified governance, performance benchmarks, and streamlined workflows.
- Led company-wide culture development initiatives, reinforcing core values and improving collaboration and team morale.
- Developed and implemented KPIs that drove revenue growth from $28M to $170M over five years, enabling data-driven decision-making and accountability.
- Strengthened leadership development, succession planning, and managerial effectiveness through coaching and talent mapping.
- Passionate about delivering unforgettable client experiences while cultivating environments where employees thrive.
- Adept at aligning people, process, and purpose to accelerate growth and impact.
- Analyzed market trends to identify opportunities for business development and expansion strategies.
- Oversaw budgeting processes, ensuring alignment with strategic priorities and financial sustainability.
Chief Operating Officer
MassMutual
La Jolla, CA
01.2007 - 01.2015
- Oversaw company-wide operations, leading the strategic alignment of business units and the implementation of scalable processes to optimize organizational efficiency and service delivery.
- Directed cross-functional teams to manage risk and resource allocation, introducing governance models and performance benchmarks to support operational excellence.
- Championed financial management strategies and ensured regulatory compliance, enhancing profitability while maintaining rigorous standards.
- Architected and fostered a high-performance culture aligned with MassMutual’s mission by developing leadership pipelines and internal succession planning frameworks.
- Collaborated with executive leadership to drive growth, support innovation, and reinforce a client-centric approach across all functions.
Education
San Diego State University
San DiegoSkills
- Organizational Development
- Risk Management
- Executive Communication
- Client Experience Strategy
- Performance Management
- Process Optimization
- Strategic Planning
- Budget Management
- Coaching & Mentorship
- Corporate governance
- Innovation management
Initiatives And Achievements
- Consolidated multiple autonomous business units into a single, cohesive company with a shared culture, operating model, and client experience strategy.
- Designed and implemented employee engagement programs that significantly improved internal collaboration and retention, contributing to a strong and sustainable organizational culture.
- Introduced succession planning frameworks and internal development opportunities to advance high-potential talent into senior roles.
- Reinforced market position by linking internal operational excellence with exceptional, tailored client experiences.
Community And Interests
- Mentorship
- Civil Rights & Social Action
- Economic Empowerment
- Arts & Culture
- Education
Summary - Executive Summary
Accomplished Chief Corporate Officer with extensive experience in high-performance team development, organizational integration, and culture transformation within the destination management industry. Recognized for driving strategic business operations, executive leadership, and scalable process implementation, resulting in significant revenue growth and enhanced client experience. Adept at fostering cross-functional collaboration, succession planning, and financial oversight to achieve organizational alignment and measurable success.
Ranked #30 in the Top 100 COO Awards by OnConferences
The OnCon Icon Top 100 Awards are peer and community voted awards that are determined by community and organizational observation of work. Winners represent some of the top individuals and teams in the entire world.
Timeline
Chief Corporate Officer
Access XP, LLC
02.2015 - Current
Chief Operating Officer
MassMutual
01.2007 - 01.2015
San Diego State University