Michelle Cramp
Owen Sound,Canada
Summary
Dependable professional with experience in customer service and animal care. Proven track record in enhancing customer satisfaction, streamlining operations, and effectively managing daily tasks. Strong communication and organizational skills, complemented by First Aid/CPR and WHMIS certifications.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cashier
Shoppers Drug Mart
Owen Sound
04.2026 - 06.2026
- Processed customer transactions using point-of-sale system efficiently.
- Provided excellent customer service and assisted with inquiries promptly.
- Maintained cleanliness and organization of checkout areas regularly.
- Handled cash, credit, and debit transactions accurately and securely.
Assistant Manager
Kei Will Kennels
Espanola, ON
10.2023 - 11.2025
- Managed daily operations, ensuring cleanliness, safety, and wellbeing of all animals.
- Organized feeding schedules and administered dietary plans for various breeds.
- Provided grooming services, including bathing, brushing, nail trimming, and ear cleaning.
- Exercised animals regularly to maintain physical and mental health.
- Trained and supervised staff to ensure adherence to safety and care protocols.
Customer Service Representative
Town of Espanola
Espanola, ON
09.2022 - 04.2024
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Handled frontline communications via phone, email, and in-person interactions.
- Managed administrative tasks: filing, database updates, and generating reports.
- Built strong client relationships through personalized support and service.
Food Service Worker
The Compass Group
Espanola, ON
04.2022 - 09.2022
- Prepared and served food according to recipes and safety guidelines.
- Maintained stock of food, utensils, and cleaning supplies.
- Delivered excellent customer service in a fast-paced environment.
Before and After School Teacher
YMCA
Owen Sound, ON
04.2014 - 04.2022
- Developed lesson plans with interactive, hands-on activities.
- Supervised and supported groups of 10-15 children, promoting positive behavior and academic progress.
- Assisted students with homework and projects, providing emotional support.
- Communicated effectively with parents regarding child development and program updates.
Dog Walker / Pet Care Provider
Self-Employed
Owen Sound, ON
06.2010 - 01.2021
- Provided safe and structured dog walking and care services.
- Administered medications as prescribed by veterinarians.
- Maintained accurate records of each walk, including behavior notes and activity logs.
- Built trust and professional relationships with pet owners.
Animal Shelter Assistant (Co-op)
Owen Sound, ON
02.2010 - 06.2010
- Delivered high-quality customer service and assisted in daily shelter operations.
- Followed detailed instructions for animal care and administrative tasks.
- Collaborated with a diverse team to meet organizational goals.
Education
Occupational Therapy Aid -
International Career School
Owen Sound01-2017
Secure Trust Security Guard Certificate -
Georgian College
Owen Sound01-2013
Ontario Secondary School Diploma -
West Hill Secondary School
Owen Sound01-2011
Skills
- Customer Service & Client Relations
- Team Leadership & Collaboration
- Animal Care & Grooming
- Food Service & Safety Compliance
- Administrative Support & Data Entry
- Problem Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- First Aid/CPR Certified
- WHMIS Certified
- Valid Driver's License
- Able to Lift 50 lbs
- Detail-Oriented & Punctual
Certification
- First Aid / CPR Certification
- WHMIS Certification
Timeline
Cashier
Shoppers Drug Mart
04.2026 - 06.2026
Assistant Manager
Kei Will Kennels
10.2023 - 11.2025
Customer Service Representative
Town of Espanola
09.2022 - 04.2024
Food Service Worker
The Compass Group
04.2022 - 09.2022
Before and After School Teacher
YMCA
04.2014 - 04.2022
Dog Walker / Pet Care Provider
Self-Employed
06.2010 - 01.2021
Animal Shelter Assistant (Co-op)
02.2010 - 06.2010
Occupational Therapy Aid -
International Career School
Secure Trust Security Guard Certificate -
Georgian College
Ontario Secondary School Diploma -
West Hill Secondary School