Michelle Cramp
Shoppers Drug Mart
Brantford
1
Certification
16
years of professional experience
Dependable and adaptable professional with extensive experience in customer service, animal care, and education. Skilled in multitasking, problem-solving, and working independently or within a team. Certified in First Aid/CPR and WHMIS, with strong communication and organizational skills. Eager to learn new industries and enhance skills to contribute to a dynamic work environment.
Work History
Sales Associate
3 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained inventory accuracy through diligent stock management and regular audits.
- Assisted in merchandising products to enhance visibility and drive sales performance.
- Implemented promotional displays that increased customer interest and boosted sales results.
- Monitored cash register operations ensuring accuracy during transactions and end-of-day reconciliations.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
Assistant Manager
2 Years 1 Month- Managed daily operations, ensuring cleanliness, safety, and wellbeing of all animals.
- Organized feeding schedules and administered dietary plans for various breeds.
- Provided grooming services, including bathing, brushing, nail trimming, and ear cleaning.
- Exercised animals regularly to maintain physical and mental health.
- Trained and supervised staff to ensure adherence to safety and care protocols.
Customer Service Representative
1 Year 7 Months- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Handled frontline communications via phone, email, and in-person interactions.
- Managed administrative tasks: filing, database updates, and generating reports.
- Built strong client relationships through personalized support and service.
Food Service Worker
5 Months- Prepared and served food according to recipes and safety guidelines.
- Maintained stock of food, utensils, and cleaning supplies.
- Delivered excellent customer service in a fast-paced environment.
Before and After School Teacher
8 Years- Developed lesson plans with interactive, hands-on activities.
- Supervised and supported groups of 10-15 children, promoting positive behavior and academic progress.
- Assisted students with homework and projects, providing emotional support.
- Communicated effectively with parents regarding child development and program updates.
Dog Walker / Pet Care Provider
10 Years 7 Months- Provided safe and structured dog walking and care services.
- Administered medications as prescribed by veterinarians.
- Maintained accurate records of each walk, including behavior notes and activity logs.
- Built trust and professional relationships with pet owners.
Animal Shelter Assistant (Co-op)
4 Months- Delivered high-quality customer service and assisted in daily shelter operations.
- Followed detailed instructions for animal care and administrative tasks.
- Collaborated with a diverse team to meet organizational goals.
Education
Occupational Therapy Aid
Secure Trust Security Guard Certificate
Ontario Secondary School Diploma
Skills
Customer Service & Client Relations
Team Leadership & Collaboration
Animal Care & Grooming
Food Service & Safety Compliance
Administrative Support & Data Entry
Problem Solving & Conflict Resolution
Microsoft Office Suite (Word
Excel
Outlook)
First Aid/CPR Certified | WHMIS Certified
Valid Driver’s License | Able to Lift 50+ lbs.
Detail-Oriented & Punctual
Certification
- First Aid / CPR Certification
- WHMIS Certification
Languages
English
Full Professional
Timeline
Sales Associate
Shoppers Drug Mart
04.2026 - 07.2026Read More
Assistant Manager
Kei Will Kennels
10.2023 - 11.2025Read More
Customer Service Representative
Town of Espanola
09.2022 - 04.2024Read More
Food Service Worker
The Compass Group
04.2022 - 09.2022Read More
Before and After School Teacher
YMCA
04.2014 - 04.2022Read More
Dog Walker / Pet Care Provider
Self-Employed
06.2010 - 01.2021Read More
Animal Shelter Assistant (Co-op)
02.2010 - 06.2010Read More
West Hill Secondary School
Ontario Secondary School Diploma
Read More
Georgian College
Secure Trust Security Guard Certificate
Read More
International Career School
Occupational Therapy Aid
Read More