MICHELLE CORTEZ
Visalia
Summary
Driven data entry and quality control clerk with experience in customer service and client relationship management. Strong analytical and problem-solving skills with excellent communication and interpersonal abilities for effective collaboration across all levels.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
AW Engineering Inc
Visalia
10.2025 - 05.2026
- Communicated with clients via telephone, email, and through in office visits.
- Created detailed project proposals outlining scope, budget, and timelines.
- Completed applications on behalf of clients while ensuring accuracy and compliance.
- Managed and updated confidential office files and documentation.
- Processed vendor and client checks accurately using a program called Ajera.
Assessment Technician I (Promotion)
Tulare county assessor
08.2023 - 02.2025
- Examined documents for accuracy to determine readiness for recordation.
- Analyzed complex technical documents and entered required information into the database to generate official records and vital statistics indices.
- Cited state and county laws, rules, regulations and policies which provided the basis for the acceptance or rejection of documents presented for public recordation.
- Answered questions from individuals, lending institutions, representatives of title insurance companies, attorneys and real estate agents pertaining to public recordation of legal documents.
- Assisted in the use of records, index books and microfilm/scanned images.
Office Assistant III
Tulare county assessor
10.2021 - 08.2023
- Performed clerical duties including typing, proofreading and processing documents including general correspondence, memos and statistical charts from rough drafts or verbal instructions.
- Answered the telephone and assisted the general public with inquiries involving their properties.
- Performed supporting office functions including receiving, sorting and distributing incoming and outgoing correspondence.
- Issued, received and processed various applications, permits and other forms.
- Trained new hires in front office duties.
Quality Control Coordinator
First Legal network
04.2015 - 10.2021
- Analyzed all incoming records, ensuring all clients received complete and accurate documents.
- Utilized IPRO, Lumberjack, WinCopy and Excel for logging and tracking all records.
- Prepped, scanned, imported, QCed, exported and printed/emailed records as needed.
- Contacted clients via telephone and email to follow up on subpoenas, records and CNR's that were required to be mailed or faxed.
- Created uploads, paper copies and CDs for clients.
General Data Entry Clerk (Temp Position)
Compex Legal Services Inc.
02.2013 - 03.2015
- Prepared, scanned, filed and mailed legal documents.
- Logged all shipments into Oracle and Microsoft Excel.
- Created physical copies and CDs of legal documents for the clients.
- Sorted and shipped records via FedEx and USPS.
Education
High School -
PHINEAS BANNING SENIOR HIGH SCHOOL
Wilmington, CA01-2008
Skills
- Data entry
- Office management
- Customer service
- Client relationship management
- Quality control
- Problem solving
- Analytical abilities
- Communication skills
- Interpersonal skills
Timeline
Administrative Assistant
AW Engineering Inc
10.2025 - 05.2026
Assessment Technician I (Promotion)
Tulare county assessor
08.2023 - 02.2025
Office Assistant III
Tulare county assessor
10.2021 - 08.2023
Quality Control Coordinator
First Legal network
04.2015 - 10.2021
General Data Entry Clerk (Temp Position)
Compex Legal Services Inc.
02.2013 - 03.2015
High School -
PHINEAS BANNING SENIOR HIGH SCHOOL