MICHELLE CORMIER
Dartmouth,NS
Summary
Professional and adaptable leader passionate about Mental Health. I take pride in my proficiency with active listening, quick decision making, analytical thinking and overall efficiency. My effective communication gives me the ability to implement detailed plans as well as in-depth documentation all while maintaining a positive, safe, and nurturing work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Relations Liason
Mi'kmaw Native Friendship Center
2024.03 - Current
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Reduced resident's anxiety through active listening, problem-solving, and crisis intervention techniques.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Promoted a safe environment for residents by monitoring behaviours and implementing safety protocols when necessary.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Documented resident's days in confidential files.
Team Manager
Concentrix
2024.01 - 2024.03
- To helps groups of employees work better together by setting common goals and offering support and strategies to reach goals
- Also responsible to delegate tasks to group members, set mini check points, and keep the team on track and moving forward.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led employee relations through effective communication, coaching, training, and development.
Residential Worker
Metro Community Housing Association
2010.01 - 2020.01
- Responsible for maintaining and promoting the wellbeing, uniqueness and independence of each Individual supported
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Developed strong relationships with community resources to connect residents with necessary support services.
- Reduced conflicts among residents with effective mediation strategies during challenging situations.
- This may include but is not limited to providing physical care, menu planning and meal preparation, medication administration, day-to-day house management, conflict resolution and documentation.
Education
Child and Youth Care Worker -
Eastern College
01.2012
Grade 12 -
Dartmouth High School
01.2000
Skills
- Management Skills
- Conflict Management
- Critical Thinking
- Communication Skills
- Mediation skills
- Goal Setting
- Team Collaboration
- Issue Resolution
- Complex problems analysis
Certification
- First Aid/CPR/AED, Level C, 2018 - Present
- Nonviolent Crisis Intervention (NVCI/CPI), June 2017
- Fire and Life Safety, June 2016
- WHMIS, October 2014
- Behavioural Support, June 2011
- Independent Program Planning, January 2011
- Suicide Intervention, April 2010
Personal Information
Title: TEAM MANAGER
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Timeline
Client Relations Liason
Mi'kmaw Native Friendship Center
2024.03 - Current
Team Manager
Concentrix
2024.01 - 2024.03
Residential Worker
Metro Community Housing Association
2010.01 - 2020.01
Child and Youth Care Worker -
Eastern College
Grade 12 -
Dartmouth High School
- First Aid/CPR/AED, Level C, 2018 - Present
- Nonviolent Crisis Intervention (NVCI/CPI), June 2017
- Fire and Life Safety, June 2016
- WHMIS, October 2014
- Behavioural Support, June 2011
- Independent Program Planning, January 2011
- Suicide Intervention, April 2010
Similar Profiles
Chemeca AustinChemeca Austin
Shelter Worker at Victoria Native Friendship CenterShelter Worker at Victoria Native Friendship Center
Edward RosaEdward Rosa
Executive Director at Mannawanis Native Friendship Centre SocietyExecutive Director at Mannawanis Native Friendship Centre Society
MOSES ARONSENMOSES ARONSEN
Street Intervention Outreach Worker at Native Friendship Centre of MontrealStreet Intervention Outreach Worker at Native Friendship Centre of Montreal