Michelle Coombs
Paradise,NL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Carpenter Millwright College
05.2014 - Current
- Process applications, compile and verify applicant data, composes acceptance packages for all programs
- Process student payments, establish excel spreadsheets to ensure balances are paid in full and monitor student outstanding commitments to ensure payments are made on time
- Organize and maintain filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records
- Prepare weekly bank deposit and submitting yearly student T2202A to CRA.
- Enhance office efficiency by streamlining administrative processes and implementing organizational systems.
- Manages communication channels and ensuring timely responses to inquiries.
- Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Development Coordinator (Maternity Leave Placement)
Dr. H. Bliss Murphy Cancer Care Foundation
07.2013 - 05.2014
- Provide support to Development Officers with increased responsibility in execution of details associated with fund development programs and events
- Create data queries to assess the performance of various fundraising initiatives
- Maintain stewardship tracking within the Raiser’s Edge program which includes recording action items, returned mail, reports on program performance, suppression files, direct mail coding, prospect research, memorial program acknowledgements, and thank you correspondence
- Provide front line service to donors, staff, patient families and the general public
- Schedule meetings as requested by Executive Director; prepare and distribute meeting materials and record minutes.
- Enhanced fundraising efforts by developing and implementing strategic plans for donor outreach and engagement.
Clerk Typist III (Various Departments)
Government of Newfoundland and Labrador
09.2011 - 05.2013
- Department of Education, Design and Construction Division: Provide administrative support for the Director of Design and Construction, Manager of School Construction and Facilities and the Design and Construction Divisional staff
- Maintain distribution controls on incoming mail and replies; routes mail to appropriate individuals
- Also accesses Executive correspondence system to update status of Executive mail pertaining to the Division
- Maintain a filing system and database for Indoor Air Quality and Hazardous Materials Studies
- College of North Atlantic, Human Resources Qatar Office: Provide administrative services in Human Resources CNA-Qatar office including word processing of correspondence and documentation, develop and maintain complex spreadsheets, develop and co-ordinate statistics, screen incoming calls respond to queries; records management (electronic and manual); maintain and prepare reports; sort, process and verify applications and other documents; prepare a variety of documents including employments contracts
- College of the North Atlantic, Business Office: Assist students, faculty and employees and liaises with Campus and HQ administrative personnel in order to ensure policies and practices at the departmental level are in line with campus/college directors
- Communicates regularly with senior executive, headquarters staff, campus administrators, various government departments, outside agencies and organizations, staff, faculty, and students
- College of the North Atlantic, Learner Services: Provide the administration and clerical support for the scholarship program for St
- John's Campuses
- This includes the application and selection process, awards booklet, notifications to students, and cheque requests for all scholarships
- College of the North Atlantic, Cashier’s Office: Perform head cashier duties including maintenance of operational and petty cash floats; accessing Peoplesoft to process application fees; assigning student numbers; and the receipt of all College fees and daily deposits
- Responsible for the preparation of daily bank deposits and petty cash disbursements.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
- Streamlined communication within the organization through timely responses to emails and phone calls.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
Fundraising Officer
Janeway Children’s Hospital Foundation
01.2010 - 09.2011
- Actively involved in stewardship activities such as thank you calls, donor communications and the overall thank you process for individual donors
- Create queries from the Raiser’s Edge fundraising software as required by Executive Director or fundraising staff
- Make advanced use of the MS Office tools and features including spreadsheet formulas, mail merges, tables, graphics and charts in the production of mail-outs, reports, and presentations.
Executive Assistant to the Executive Director
Janeway Children’s Hospital Foundation
01.2005 - 01.2010
- Coordinate the day to day administrative activities of the Executive Director including correspondence, e-calendar, internal and external meetings to ensure all deadlines are met
- Provide front line service to donors, staff, patient families, and general public
Education
Office Administration Two-Year Diploma -
College of the North Atlantic
St. John’s, NL04.2001
Computer Studies Two-Year Diploma -
Keyin Technical College
St. John’s, NL04.1997
High School Diploma -
Conrad Fitzgerald Academy
English Hr. West, NL06.1994
Skills
- Exceptional time management
- Strong organizational skills
- Excellent customer service skills
- Bookkeeping
- Office Administration
- Database Management
- Clerical Support
- Strong communication skills
- Self-motivated and able to multitask
- Strong ability to deal with the public with tact and diplomacy
- Filing
- Appointment Scheduling
- Highly proficient with extensive knowledge of Microsoft Word, Microsoft Excel, and Outlook
References
AVAILABLE UPON REQUEST
Timeline
Administrative Assistant
Carpenter Millwright College
05.2014 - Current
Development Coordinator (Maternity Leave Placement)
Dr. H. Bliss Murphy Cancer Care Foundation
07.2013 - 05.2014
Clerk Typist III (Various Departments)
Government of Newfoundland and Labrador
09.2011 - 05.2013
Fundraising Officer
Janeway Children’s Hospital Foundation
01.2010 - 09.2011
Executive Assistant to the Executive Director
Janeway Children’s Hospital Foundation
01.2005 - 01.2010
Office Administration Two-Year Diploma -
College of the North Atlantic
Computer Studies Two-Year Diploma -
Keyin Technical College
High School Diploma -
Conrad Fitzgerald Academy