Michelle Cook
El Dorado Hills
Summary
Dedicated Salon Manager with over 16 years a proven track record in the salon and spa industry, excelling in customer service and inventory control. I thrive in an environment where I can foster positive working relationships with clients, stylist and salon reps. Enhanced client satisfaction through innovative service strategies and a sincere commitment to client satisfaction, fostering a loyal clientele. Additionally, I am able to work independently and on a team on a variety of simultaneous projects and schedule my workload to meet deadlines. Furthermore, I am known for having a strong work ethic; I am committed to high work standards and passionate about customer service and the "salon" experience. I am fashion-forward with excellence for mastering emerging trends to meet clients and stylists needs. I bring high energy and positivity to my industry and empowering my salon team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salon Manager/Guest Service
Rarity Salon
03.2024 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Stayed current with industry trends by attending meetings, education classes – applying new knowledge to enhance services offered at the salon.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and meeting with my reps.
- Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Operations Manager
Bello Salon Suites
05.2023 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed 80 suites and up to 120 clients on a daily basis.
- Leased suites and drew up paperwork.
- Worked with business's and community to insure a safe environment
- Able to work in a fast paced environment while maintaining an organized work day
Salon Manager/Boutique Manager
Blake Charles Salon and Spa
03.2021 - 05.2023
- Scheduled employees to maintain adequate coverage during business hours.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Achieved personal sales goals by upselling products to meet individual needs.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Developed and executed education classes for staff, elevating their skills in latest beauty techniques.
- Researched and evaluated current and potential products used by stylists.
- Increased sales through effective visual merchandising and creative window displays.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Worked with my local reps to plan education classes, sales plans and place retail orders
- Ensuring that the salon environment meets cleanliness and sanitation standards required by law
Salon Manager
Reflections Salon
06.2018 - 03.2021
- Successfully organized marketing, merchandising, consu,er driven campaign and social media
- Expanded salon revenue by introducing new service treatments, retail techniques and exceptional customer service
- Consistently worked directly with salon reps when ordering products and scheduling education classes
- Thoroughly educated clients and salon staff on new retail products
- Managed financial aspects of the salon, including budgeting, and inventory management.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Salon Coordinator
Canyon Salon and Spa
05.2014 - 05.2018
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Streamlined communication among staff members by implementing an effective system for sharing important updates and announcements.
Manicurist
Lux Salon And Spa Folsom
02.2013 - 03.2014
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
- Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
- Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
- Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures, and nail art.
- Offered advice and recommended products to improve and maintain nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Education
Associate of Arts - Liberal Arts
San Bernadino Valley College
San Bernardino, CANo Degree - Licensed Manicurist
My Lee Beauty College
Sacramento, CA01-2011
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Cleanliness and sanitation
- Staff motivator
- Advanced interpersonal skills
- Client relations
- Business development
- Inventory controls
- Guest relations
- Health and safety regulations
Certification
- Manicurist License - 2011
Timeline
Salon Manager/Guest Service
Rarity Salon
03.2024 - Current
Operations Manager
Bello Salon Suites
05.2023 - 03.2024
Salon Manager/Boutique Manager
Blake Charles Salon and Spa
03.2021 - 05.2023
Salon Manager
Reflections Salon
06.2018 - 03.2021
Salon Coordinator
Canyon Salon and Spa
05.2014 - 05.2018
Manicurist
Lux Salon And Spa Folsom
02.2013 - 03.2014
Associate of Arts - Liberal Arts
San Bernadino Valley College
No Degree - Licensed Manicurist
My Lee Beauty College
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