MICHELLE CHAVEZ
Corning
Summary
Thorough experience in diverse healthcare settings, excelling in crisis management, interdisciplinary collaboration, while being passionate about patient care. Demonstrates strong leadership, patient advocacy skills, effective problem-solving abilities and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities for optimal patient care, drive team success, and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
LVN/LVN Charge Nurse
Amergis/Butte County Behavioral Health
11.2023 - Current
- Led/supervised nursing team in implementing evidence-based protocols, ensuring optimal treatment outcomes and regulatory compliance for patient admissions/discharges.
- Facilitated cross-functional communication between medical facilities, ensuring seamless patient transitions and improved treatment adherence.
- Partnered with interdisciplinary teams and family members to provide comprehensive patient support, facilitating smooth transitions between care levels ensuring continuity of patient care
- Assessed/documented patient conditions and implemented appropriate interventions, while adhering to facility protocols and safety standards
CNA
Willows Post Acute
06.2022 - 03.2023
- Documented and reported patient vitals and progress/changes about ongoing patient care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical and noncritical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Primary Caregiver
Westhaven Assisted Living
07.2018 - 10.2019
- Conferred with Medtechs and Hospice to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed strong relationships with patients, fostering trust through compassionate care and open communication.
- Advocated for patient needs within the healthcare system, ensuring access to necessary resources such as therapy services or specialist referrals.
Benefit Advocate
Unitedhealth Care
06.2016 - 04.2018
- Handled a variety of high volume calls for benefits, claims, pharmacy, and spending accounts, while maneuvering through multiple computer systems, and addressing the customers' needs.
- Analyzed claims data and benefit structures to identify coverage gaps, implementing strategic solutions that enhanced member experience.
- Managed comprehensive documentation of member interactions, ensuring compliance with healthcare regulations and internal protocols.
- Advocated for members' healthcare needs, resolving complex benefit inquiries and ensuring optimal coverage solutions.
Education
LVN -
Institute of Technology
Redding, CA08.2021
Diploma -
Corning Union High School
Corning, CA06.2014
Skills
- Data Analysis Proficiency
- Conflict Resolution
- Interdisciplinary Collaboration
- Clinical Documentation Management
- Bilingual English/Spanish
- Professional Phone Etiquette
- CPR Certified
- Crisis Management
- 40 WPM
Timeline
LVN/LVN Charge Nurse
Amergis/Butte County Behavioral Health
11.2023 - Current
CNA
Willows Post Acute
06.2022 - 03.2023
Primary Caregiver
Westhaven Assisted Living
07.2018 - 10.2019
Benefit Advocate
Unitedhealth Care
06.2016 - 04.2018
Diploma -
Corning Union High School
LVN -
Institute of Technology
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