Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Chauvin

Carmichael

Summary

Reliable Medical Office Representative with strong background in healthcare administration. Demonstrates proficiency in patient registration, scheduling appointments, and managing insurance verifications. Commended for exceptional communication skills, ability to multitask and maintain organization in fast-paced environments. Previous roles showed significant impact through improved office efficiency and patient satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Office Representative

Dignity Health Medical Foundation
Carmichael
10.2023 - Current
  • Managed patient check-in and check-out processes efficiently.
  • Answered phone calls and responded to inquiries promptly.
  • Collected patient information and updated records accurately.
  • Coordinated insurance verification and authorization tasks effectively.
  • Assisted in maintaining a clean and organized reception area.
  • Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
  • Greeted patients and visitors upon arrival to the office, providing excellent customer service.
  • Verified insurance eligibility prior to scheduled appointments.
  • Processed referrals and authorization requests for specialty services as needed.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

Medical Office Representative

Dignity Health Medical Foundation
Carmichael
08.2022 - 07.2023
  • Managed patient check-in and check-out processes efficiently.
  • Answered phone calls and responded to inquiries promptly.
  • Assisted in maintaining a clean and organized reception area.
  • Collected patient information and updated records accurately.
  • Greeted patients and visitors upon arrival to the office, providing excellent customer service.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed daily collection of payments from patients at check-out time.

Patient Service Representative

Dignity Health Medical Foundation
Rocklin
10.2021 - 08.2022
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Verified patient information to ensure accuracy prior to scheduling appointments.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Referred patients to appropriate professionals and services.
  • Scheduled appropriate appointments and assisted with referrals.
  • Ensured compliance with HIPAA regulations through proper handling of confidentiality.
  • Provided excellent customer service to patients and their families.

Communications Operator

Mercy San Juan Medical Center
Carmichael
06.2016 - 10.2021
  • Operated communication systems to relay critical information efficiently.
  • Coordinated with emergency services during high-pressure situations.
  • Monitored radio frequencies and logged communications accurately.
  • Assisted in training new staff on operational protocols and procedures.
  • Managed dispatch of resources to ensure timely response to incidents.
  • Documented incidents and prepared reports for management review.
  • Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
  • Provided technical support for all telecommunications equipment including radios, computers and phones.
  • Monitored fire, medical, and security alarms on campus.
  • Answered incoming calls and routed to the appropriate personnel.
  • Participated in meetings with other public safety personnel to discuss strategies for improving response times or increasing efficiency within the department.
  • Dispatched maintenance and safety teams to address alarm calls.
  • Operated multi-line phone systems to route incoming calls accurately.
  • Observed signal lights on switchboards and dialed or pressed buttons to make connections.
  • Paged employees over PA system to ensure prompt connection with callers.

Education

Associate of Arts - General Studies/Dental Assisting Degree

Diablo Valley College
Pleasant Hill, CA
06-1984

High School Diploma -

Concord High School
Concord, CA
06-1981

Skills

  • Insurance verification
  • Patient scheduling
  • HIPAA compliance
  • Electronic health records
  • Payment processing
  • Customer relationship management

Certification

  • CDA and RDA received June 1984

Timeline

Medical Office Representative

Dignity Health Medical Foundation
10.2023 - Current

Medical Office Representative

Dignity Health Medical Foundation
08.2022 - 07.2023

Patient Service Representative

Dignity Health Medical Foundation
10.2021 - 08.2022

Communications Operator

Mercy San Juan Medical Center
06.2016 - 10.2021

Associate of Arts - General Studies/Dental Assisting Degree

Diablo Valley College

High School Diploma -

Concord High School

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Michelle Chauvin