Michelle Chapman
Panama City,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Territory Manager
Southern Glazer's Wine and Spirits
02.2024 - 06.2024
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Provided in store transfers when orders had been missed by store management,
- Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Managed accounts to retain existing relationships and grow share of business.
Merchandiser
Southern Glazers Wines And Spirits
09.2023 - 02.2024
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Kept informed of new and upcoming products and communicated with store managers to keep them apprised of these products to secure great store placement and provided product knowledge with key staff
- Increased distribution in my assigned territory, in both new products and already existing products. Finding GAPS within stores and working along side management to fill those gaps and bring in product awareness.
- Visited stores in assigned territory with a schedule, based on size of store and volume of sales
- Established relationships with store managers to be able to assist in product orders and increasing minimum order sales
- Provide sales and merchandising for over 100 accounts on monthly basis.
Merchandiser/Sales
Sleeman Brewery
02.2023 - 08.2023
- Trained new team members in merchandising best practices, ensuring cohesive approach across store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Stayed informed of new and upcoming products and performed staff tasting and product knowledge
- Established and maintained relationships with store managers to improve overall product distribution and fill GAPS in assigned territory
Merchandising/Sales Representative
BMI
09.2021 - 02.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Merchandised product within stores
- Worked directly with store management to ensure great product placement and sales
Store Manager
Discount Hub
07.2016 - 06.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Merchandising/Sales Representative
RDTS
06.2015 - 07.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Completed product knowledge training within various stores for staff.
- Read planograms to insure proper products placement and inventory.
Education
Diploma - Hairstylist
Marca Hairstyling
Saskatoon, SKHigh School Diploma -
Biggar Central School 2000
Biggar, SKSkills
- Promotional Campaigns
- Product and Service Knowledge
- Network Development
- Product Management and Pricing
- Sales Representation
Timeline
Territory Manager
Southern Glazer's Wine and Spirits
02.2024 - 06.2024
Merchandiser
Southern Glazers Wines And Spirits
09.2023 - 02.2024
Merchandiser/Sales
Sleeman Brewery
02.2023 - 08.2023
Merchandising/Sales Representative
BMI
09.2021 - 02.2023
Store Manager
Discount Hub
07.2016 - 06.2017
Merchandising/Sales Representative
RDTS
06.2015 - 07.2016
Diploma - Hairstylist
Marca Hairstyling
High School Diploma -
Biggar Central School 2000
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