Michelle Cervantes
San Jose
Summary
Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills. Efficient Catering Server known for high productivity and completing tasks with precision. Excel in time management, teamwork, and adaptability to ensure seamless events and satisfied clients.
Overview
12
12
years of professional experience
Work History
Catering Server
Aramark Inc
Philadelphia
03.2013 - Current
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Collaborated with other staff members on duties assigned for each catered event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Ensured compliance with health and safety regulations at all times.
- Set up tables with appropriate linens and silverware prior to each event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Followed proper sanitation procedures when handling food items.
- Adhered to company policies concerning guest satisfaction ratings.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Provided excellent customer service throughout the duration of an event.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Loaded supplies and food into delivery vans and unloaded at events.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Organized delivery and set up in advance for non-perishable items.
- Checked catering orders for inclusion of required menu items.
- Assisted guests with special dietary needs, ensuring their requirements were met with care.
- Monitored food temperatures during events to ensure safety and quality standards were met.
- Set up buffets with food presentation standards in mind, ensuring a visually appealing layout.
- Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Abraham Lincoln High School
San Jose, CA06-2009
Skills
- Food safety
- Dietary management
- Event setup
- Customer service
- Sanitation procedures
- Team collaboration
- Health compliance
- Guest interaction
- Complaint resolution
- Time management
- Cleanliness maintenance
- Sanitation skills
- Delivering food
- Strong communication skills
- Cleaning and sanitizing
- Food assembly
- Food allergy safety
- Food presentation
- Beverage delivery
- Table setting expertise
- Safe food handling (Safe Serve)
- Event setup and breakdown
- Spanish and English fluency
- Lifting and carrying
Timeline
Catering Server
Aramark Inc
03.2013 - Current
High School Diploma -
Abraham Lincoln High School