Michelle Castillo
Toronto,Canada
Summary
Adept Information Specialist with a proven track record, I excel in managing complex data and privacy compliance with meticulous attention to detail and strong communication skills. Leveraging analytical prowess and a passion for ongoing learning, I've enhanced data handling processes and privacy practices, significantly improving case management efficiency.
Overview
17
17
years of professional experience
Work History
Information Specialist
RCMP
Toronto, Canada
11.2022 - Current
- Managed electronic record management system to ensure accurate and efficient data handling
- Reviewed case documentation and prepared disclosures for Crown and Defence
- Classified records and assigned security levels are based on present cases and retention schedules
- Processed and Supervised Freedom of Information Requests through ATIP, ensuring compliance with legal standards
- Advised members on privacy compliance requirements and best practices in collaboration with Crown
- Collaborated with various government organizations to manage privacy complaints and breaches, ensuring adherence to best practices
- Delivered comprehensive presentations and training programs on current and past cases to various policing organizations
- Monitored and analyzed new case law, policies, and technological innovations to ensure compliance and enhance case management processes
- Maintained accurate records and information for retention and archive
Communications Coordinator
Maple Leaf Sports and Entertainment
Toronto, Canada
07.2020 - 09.2022
- Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection
- Created social media practices to publicize corporate culture and support engagement projects
- Developed draft story angles, press releases, byline articles and marketing materials
- Prepared and edited newsletters, reports and memos to appeal to diverse audiences
- Coordinated with communications team to post and distribute cross-platform content
Communications Specialist
Ama Vida Holistic Health Inc.
Toronto, Canada
07.2017 - 06.2020
- Advised and supported communications team during strategy development meetings
- Participated in brainstorming sessions to generate ideas for promotional campaigns
- Collaborated with team to promote, plan and organize communication materials
- Researched new technology solutions that could improve communication efficiency within the organization
- Utilized digital and computer software to upload, post or edit online content
- Posted and updated content on company's website and social media outlets
- Arranged public appearances, social media/ in-person contests for clients to increase service awareness
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
Education and Program Director
ICan Education West End- Toronto
Toronto, Canada
09.2013 - 06.2017
- Improved individual departments by working closely with employees
- Provided training and mentoring, as well as team professional development opportunities
- Maintained annual and monthly budgets
- Educational Consulting; Met individually with families and assessed student needs, successfully created educational plans
- Also, transcribed telephone communication and applied notes to creating goal specific plans
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and training
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient
- Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication
- Monitored office inventory to maintain adequate supply levels and order products
- Supervised and tasked 8 employees
- Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications
Private Teacher
McMurrich School
Toronto, Canada
09.2007 - 08.2013
- Board of Directors Member; Education Consultant
- Established weekly anecdotal records and portfolios to assess student progress
- Maintained and updated pedagogy manuals for use by other educators
- Developed individualized lesson plans based on each student's IEP goals
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
- Built and strengthened positive relationships with students, parents and teaching staff
- Implemented remedial programs for students requiring extra assistance
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement
Education
Diversity And Inclusion Certificate Program -
Ryerson University
Toronto, ON08.2021
B.Ed -
Niagara University
Niagara University, NY01.2013
Bachelor of Arts -
York University
Toronto, ON01.2011
On-going Learning in Field - Access To Information And Privacy
AGORA - FEDERAL GOVERNMENT LEARNING
Skills
- Analytical and Problem-Solving
- Strong oral and written communication
- Project Management
- Skilled in presenting information
- Meticulous attention to detail
- Passion for On-going Learning
- Information management
Timeline
Information Specialist
RCMP
11.2022 - Current
Communications Coordinator
Maple Leaf Sports and Entertainment
07.2020 - 09.2022
Communications Specialist
Ama Vida Holistic Health Inc.
07.2017 - 06.2020
Education and Program Director
ICan Education West End- Toronto
09.2013 - 06.2017
Private Teacher
McMurrich School
09.2007 - 08.2013
Diversity And Inclusion Certificate Program -
Ryerson University
B.Ed -
Niagara University
Bachelor of Arts -
York University
On-going Learning in Field - Access To Information And Privacy
AGORA - FEDERAL GOVERNMENT LEARNING
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