Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHELLE CASTELLO

Kleinburg

Summary

Dynamic Payroll Manager with a proven track record at PLZ Corp, adept at streamlining payroll processes and enhancing accuracy. Recognized for exceptional problem-solving skills and a friendly demeanor, I foster positive employee relations while ensuring compliance with regulations. Committed to continuous improvement, I effectively manage teams and implement efficient systems for optimal performance.

Overview

13
13
years of professional experience

Work History

Payroll and Benefit Admin

Co-Ex-Tec (Magna)
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Payroll Manager

PLZ Corp
03.2019 - 06.2023
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Calculated deductions and processed payroll for employees.
  • Reviewed time records for [Number] employees to verify accuracy of information.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
  • Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Processed payroll garnishments such as tax liens and child support.
  • Developed and implemented payroll procedures and policies to determine compliance with regulations.
  • Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
  • Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
  • Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
  • Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
  • Mentored junior team members, helping them develop the skills necessary for career advancement within the payroll field.
  • Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
  • Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
  • Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
  • Streamlined payroll processing procedures, reducing processing time and improving accuracy.
  • Increased employee satisfaction by resolving payroll discrepancies quickly and accurately.
  • Optimized tax filing procedures, ensuring compliance and avoiding penalties.
  • Customized payroll reports for management, providing valuable insights into labor costs and financial planning.
  • Collaborated with HR to integrate payroll and benefits administration, streamlining operations and improving employee experience.
  • Resolved complex payroll issues, restoring trust and confidence among employees.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.

Customer Service Cashier

Cash Converters
03.2016 - 12.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Redeemed coupons to discount purchases.

Sales Associate

Payless Shoe Source
05.2012 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Business Accounting -

Humber College
Toronto
06-1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Attention to detail
  • Flexible and adaptable
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Computer skills

Languages

English
Full Professional

Timeline

Payroll and Benefit Admin

Co-Ex-Tec (Magna)
07.2023 - Current

Payroll Manager

PLZ Corp
03.2019 - 06.2023

Customer Service Cashier

Cash Converters
03.2016 - 12.2018

Sales Associate

Payless Shoe Source
05.2012 - 11.2015

Business Accounting -

Humber College

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MICHELLE CASTELLO