Michelle Casauay
East York,ON
Summary
Compassionate and dedicated Personal Support Worker (PSW) with hands-on experience in providing quality care and assistance to clients in long-term care, community, and home settings. Skilled in supporting daily living activities, promoting independence, and ensuring dignity and comfort. Known for patience, empathy, and strong teamwork in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PSW Student
Amica Bayview Gardens
06.2025 - 09.2025
- Assisted clients with daily living activities, promoting independence and well-being.
- Monitored and reported changes in clients' conditions to healthcare professionals.
- Provided emotional support and companionship, enhancing clients' quality of life
Kitchen Staff Member
Pai Uptown
08.2020 - 10.2022
- Food preparation (chopping, portioning, plating)
- Safe food handling and storage
- Cleaning and maintaining kitchen equipment
Cashier / Barista
Aroma Espresso Bar
11.2019 - 03.2020
- Preparing and serving coffee, espresso drinks, teas, and specialty beverages
- Operating espresso machines, grinders, and brewing equipment
- Operating POS systems and cash registers
Customer Service Cashier
McDonald's
01.2016 - 05.2019
- Operating POS systems and cash registers
- Resolving customer concerns and answering questions
- Providing quick and efficient customer service
Education
Personal Support Worker -
Anderson College
High School Diploma -
Loretto College
Skills
- Personal care (bathing, dressing, feeding, toileting, grooming)
- Safe transfers & mobility assistance (using lifts, walkers, wheelchairs)
- Palliative and dementia care
- Vital signs monitoring & documentation
- Meal preparation & feeding assistance
- Infection control & safety protocols
- Communication with clients, families, and healthcare team
- Time management & teamwork
- Ability to work under pressure
Certification
Blended Standard first aid
CPR level C
Timeline
PSW Student
Amica Bayview Gardens
06.2025 - 09.2025
Kitchen Staff Member
Pai Uptown
08.2020 - 10.2022
Cashier / Barista
Aroma Espresso Bar
11.2019 - 03.2020
Customer Service Cashier
McDonald's
01.2016 - 05.2019
Personal Support Worker -
Anderson College
High School Diploma -
Loretto College