Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Casauay

East York,ON

Summary

Compassionate and dedicated Personal Support Worker (PSW) with hands-on experience in providing quality care and assistance to clients in long-term care, community, and home settings. Skilled in supporting daily living activities, promoting independence, and ensuring dignity and comfort. Known for patience, empathy, and strong teamwork in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PSW Student

Amica Bayview Gardens
06.2025 - 09.2025
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Monitored and reported changes in clients' conditions to healthcare professionals.
  • Provided emotional support and companionship, enhancing clients' quality of life

Kitchen Staff Member

Pai Uptown
08.2020 - 10.2022
  • Food preparation (chopping, portioning, plating)
  • Safe food handling and storage
  • Cleaning and maintaining kitchen equipment

Cashier / Barista

Aroma Espresso Bar
11.2019 - 03.2020
  • Preparing and serving coffee, espresso drinks, teas, and specialty beverages
  • Operating espresso machines, grinders, and brewing equipment
  • Operating POS systems and cash registers

Customer Service Cashier

McDonald's
01.2016 - 05.2019
  • Operating POS systems and cash registers
  • Resolving customer concerns and answering questions
  • Providing quick and efficient customer service

Education

Personal Support Worker -

Anderson College

High School Diploma -

Loretto College

Skills

  • Personal care (bathing, dressing, feeding, toileting, grooming)
  • Safe transfers & mobility assistance (using lifts, walkers, wheelchairs)
  • Palliative and dementia care
  • Vital signs monitoring & documentation
  • Meal preparation & feeding assistance
  • Infection control & safety protocols
  • Communication with clients, families, and healthcare team
  • Time management & teamwork
  • Ability to work under pressure

Certification

Blended Standard first aid

CPR level C

Timeline

PSW Student

Amica Bayview Gardens
06.2025 - 09.2025

Kitchen Staff Member

Pai Uptown
08.2020 - 10.2022

Cashier / Barista

Aroma Espresso Bar
11.2019 - 03.2020

Customer Service Cashier

McDonald's
01.2016 - 05.2019

Personal Support Worker -

Anderson College

High School Diploma -

Loretto College
Michelle Casauay