Michelle Carrillo
Oxnard
Summary
Experienced case management professional prepared for this role. Expertise in client assessment, care coordination, and resource management. Strong focus on team collaboration and problem-solving. Reliable under changing conditions with commitment to achieving impactful results. Proficient in conflict resolution, empathy, and effective communication.
Overview
9
9
years of professional experience
Work History
Case Management Coordinator
Planned Parenthood
08.2023 - Current
- Establish trust with patients and served as a primary contact.
- Manage appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them.
- Collaborate with medical teams including doctors, nurses, and other clinical staff to support positive patient outcomes.
- Inform the patient on financial aspects of care and linked them to financial resources to over come barriers including but not limited to transportation, lodging, and legal support.
- Ensure continuity of care by coordinating pre and post follow-up visits internally and with external medical providers.
- Work with external stakeholders and providers to build and strengthen relationships, systems, and processes that support patient access to care.
- Provide patient with medically accurate information regarding results.
- Maintain and accurately document in Electronic Health Record.
- Review visit summaries, medication & order module to ensure follow-up notification is accurate and appropriate for individual patient care and follow-up.
- Work with Public Health Department with submitting Confidential Morbidity Report and electronic transmission of all positive test results.
- Complete medical records requests.
- Prepare all outgoing patient related mail.
- Complete prior authorizations for medications.
- Work daily with normal/abnormal results such labs, ultrasounds, mammograms, pap smears, colposcopies, biopsies, and pathologies.
Lead Patient Service Assistant
Planned Parenthood
10.2019 - 08.2023
- Greet and register over 80 patients daily, input insurance information, verify eligibility for services.
- Sign patients up for Medical related programs Family Pact, Presumptive Medical, Every Woman Counts, Breast & Cervical Cancer Treatment Program.
- Scan and files identification cards, insurance cards, ultrasounds, and corresponding paperwork.
- Create follow-up plans and appointments.
- Create and check out encounters, making sure our billing and charges are correct.
- Collect fees and donations.
- Ensure patients satisfaction.
- Training and leading front office staff.
Medical Assistant
Planned Parenthood
03.2019 - 10.2019
- Welcomed and interviewed patients to obtain medical information and document vital signs.
- Assisted clinicians with examinations, procedures, injections, and administrated oral medication as directed by supervising clinician.
- Prepared and cleaned rooms for patient examinations.
- Prepared specimens for inside and outside lab testing.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Improved clinical operations and productivity by having efficient patient flow.
Shift Leader
La Michoacana Gudino
05.2016 - 02.2019
- Greeted and helped customers entering restaurant.
- Maintain clean and orderly check out areas and complete general cleaning duties.
- Count money drawers, ensure adequate change for all day.
- Supervise others and provide on site training
- Maintain sanitation, health, and safety standards.
Education
Medical Assistant -
Center For Employment Training
Oxnard, CA05.2018
Skills
- Bilingual
- Client advocacy
- Case assessment
- Patient communication
- Follow-up care coordination
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Management Coordinator
Planned Parenthood
08.2023 - Current
Lead Patient Service Assistant
Planned Parenthood
10.2019 - 08.2023
Medical Assistant
Planned Parenthood
03.2019 - 10.2019
Shift Leader
La Michoacana Gudino
05.2016 - 02.2019
Medical Assistant -
Center For Employment Training
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