Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Michelle Cardoza

Los Angeles

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

Barista

Pams Coffy
Los Angeles
01.2024 - Current
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Oversee the daily operations of the coffee shop, ensuring smooth and efficient service.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Barback/Host

Yardbird Southern Table & Bar
Los Angeles
03.2023 - 01.2024
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Prepared garnishes for drinks, following specific recipes and presentation standards.
  • Consistently checked inventory levels and communicated needs to management team.

Customer Service Representative

PRWT
Los Angeles
06.2019 - 03.2021
  • Adhered to company policies and scripts to consistently achieve call time and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved LA parking issues over the phone with over 400 customers daily.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Education

High School Diploma -

Venice High School
Los Angeles, CA
06-2017

Skills

  • Interpersonal communication
  • Problem solving and multitasking
  • Detail-oriented and creative
  • Customer service expertise
  • Time management
  • Proficiency in Word, Excel, Outlook, and PowerPoint

Languages

Spanish
Native/ Bilingual

Affiliations

  • Dance
  • Artist/Musician

References

References available upon request.

Timeline

Barista

Pams Coffy
01.2024 - Current

Barback/Host

Yardbird Southern Table & Bar
03.2023 - 01.2024

Customer Service Representative

PRWT
06.2019 - 03.2021

High School Diploma -

Venice High School

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Michelle Cardoza