Michelle Campbell
Brandon,MB
Summary
Proven achiever with extensive experience at BellMTS, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and satisfaction through empathetic resolution and effective communication.
Demonstrated proficiency in computer skills and teamwork, significantly contributing to operational efficiency and collaborative success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate about work ethic.
Overview
16
16
years of professional experience
Work History
Customer Experience & Employee Development
BellMTS
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Customer Service Representative
BellMTS
07.2008 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Election Poll Worker
City Of Brandon
11.2020 - 11.2020
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
Election Poll Worker
City Of Brandon
10.2018 - 10.2018
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Participated in training sessions prior to Election Day, staying informed on updated procedures and requirements for successful elections management.
Sales Associate
Corral Communications - MTS
03.2009 - 11.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Crocus Plains Regional Secondary
Brandon, MB06.2002
Accomplishments
- Extensive knowledge in identifying trends and process opportunities
- Manage leadership requests for additional investigating and provide feedback with analysis of findings.
- Submit feedback for improvements within supporting documentation.
- Maintain Friendly, Positive Attitude
- Teamwork, Collaboration and facilitating meetings. Manage take a ways from sessions which can include call tips, additional reviews & supporting clarifications.
- Substantial customer Service
- Exceptional experience with identifying problems or inconsistencies and creating recommendations based on data found for management with specific suggestions to close gaps and issues
- Great at multi-tasking and time Management
- Strong communications skills, able to clearly covey points to different audiences
- Computer Skills with keyboard accuracy of 60-62 words per minute
- Work with two computer screens with 10-15 applications open at a time
- Experience using BellMTS applications including: Blueprints infinite, In context, CLASS, SAP/FCC, Triad, Agent Suite, OneSource, Siebel CRM, Verint, WebEx
- Extensive knowledge of numerous other applications including: Windows, Microsoft Office(Word, Excel, Outlook), Power point, OneNote
Additional Information
Currently the secretary for parent council for Kokum's Early Enrichment Program. I have just completed my second year with them, which has given me knowledge with organizing and running fundraisers, taking minutes and making sure they're sent out in a timely manner.
Timeline
Customer Experience & Employee Development
BellMTS
10.2022 - Current
Election Poll Worker
City Of Brandon
11.2020 - 11.2020
Election Poll Worker
City Of Brandon
10.2018 - 10.2018
Sales Associate
Corral Communications - MTS
03.2009 - 11.2012
Customer Service Representative
BellMTS
07.2008 - 10.2022
High School Diploma -
Crocus Plains Regional Secondary
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