Michelle Cabalan
Lethbridge
Summary
Dynamic Restaurant Manager with A&W Restaurants, skilled in team management and inventory control. Achieved exceptional customer satisfaction through proactive engagement and staff training. Recognized for optimizing labor costs and fostering a positive work environment, leading to improved team performance and operational efficiency. Committed to delivering outstanding service and quality.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
A&W® Restaurants
03.2018 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
Hotel And Restaurant Services Associate - Hotel And Restaurant
Lyceum Alabang
Muntinlupa, Philippines04-2007
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Languages
English
Professional Working
Timeline
Restaurant Manager
A&W® Restaurants
03.2018 - Current
Hotel And Restaurant Services Associate - Hotel And Restaurant
Lyceum Alabang
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