Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Server

Michelle Bryant

Toronto,ON

Summary

Adept at enhancing customer experiences, I leveraged exceptional service skills at Coolers Bar and Grill, leading to significant sales increases. My expertise in POS operations and ability to thrive under pressure, coupled with a warm, professional demeanor, consistently boosted guest satisfaction and repeat business.

Overview

2018
2018
years of professional experience
1
1
Certification

Work History

Server

Coolers Bar and Grill
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Medical Lab Assistant

Gammadynna Care
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Server

Express Italian Eatery
03.2010 - 02.2018

Provide Excellent Customer Service.Utilize POS System.Follow Workplace Policies.Maintain Clean Work Station.Accuracy While Handling Cash.Organize Serve Big Events.Follow Alcohol Consumption.Smart Serve.Balance Cash Drawers and do Drops.

Education

Medical Lab Assistant - Phlebotomy

Cdi College
Hamilton, ON
05.2005

Skills

  • Exceptional customer service

  • Guest engagement
  • Excellent communication
  • Cool under pressure
  • Problem-solving
  • Team leadership
  • Multitasking Abilities
  • Reliability
  • Warm and friendly
  • Positive and professional
  • Point of sale (POS) system operations

Languages

English
Elementary

Certification

CDI Certificate for Medical Labratory Assistant. Breath Alcohol Techician.ECG and Urinalysis with DOT Regulations 49 CFR.

Timeline

Server

Express Italian Eatery
03.2010 - 02.2018

Server

Coolers Bar and Grill

Medical Lab Assistant

Gammadynna Care

Medical Lab Assistant - Phlebotomy

Cdi College
Michelle Bryant