Michelle Brown

Branch Manager

Citibank, NA

09.2013 - Current

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through effective one on ones and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Ensure regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Implement risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Increase customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Enhance branch visibility and market presence by orchestrating community engagement initiatives.