MICHELLE BROMLEY
Executive Assistant / Administrator
MEDICINE HAT,AB
Summary
Results-oriented executive assistant/administrator with expertise in communications management and campaign execution. Skilled in crafting clear messaging and managing diverse email communications to enhance media visibility. Strong problem-solving and decision-making abilities drive effective collaboration and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Local Manager - Seasonal
Cherry Hill Programs
Medicine Hat, AB
10.2025 - 12.2025
- Oversaw daily seasonal operations at Medicine Hat Mall, ensuring high-quality customer experiences through effective management.
- Managed 6 staff members in delivering photography services and achieving sales targets for professional photo packages.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty through exceptional service.
Administrative Head Office Relief Clerk - Human Resources & Citizen Service
Region of Waterloo
03.2024 - 06.2024
- Streamlined the onboarding process for over 100 new city employees by efficiently managing electronic records during the dual system transition, ensuring a smooth adaptation to new filing protocols.
- Managed document processes and ensured accurate record-keeping for compliance.
- (Dean Group - Software Changeover City-wide)
Student Advisor & Undergraduate Coordinator
University of Waterloo
10.2023 - 02.2024
- Collaborated with faculty to address student concerns, ensuring timely resolution of academic issues.
- Streamlined communication for a team of 10+ by managing the political science department's shared email system.
- Dean Group (Staff Medical-Leave)
International Agreements Coordinator
University of Waterloo
11.2022 - 09.2023
- Facilitated and managed over 100 international agreements at the University of Waterloo, enhancing collaboration with global partners while ensuring compliance with SOP
- Streamlined communications by drafting of international documents, securing VP and AVP signatures for 30+ projects, enhancing approval efficiency by 25%
- Dean Group (Staff Maternity Leave)
Senior Client Services Representative/ Marketing Assist.
CB Richard Ellis Ltd.
08.2005 - 01.2018
- Coordinated monthly status reports and executed targeted marketing campaigns and government proposals, effectively managing budgets for over 8,000 contacts.
- Scheduled daily calendar for over 50 commercial real estate properties, streamlining the coordination of purchases, sales, and leases, resulting in successful deal closures.
- Provided exceptional client support enhancing customer satisfaction and loyalty.
Education
Bachelor of Arts - Honours in Social Sciences
York University
Toronto, Canada05-2021
2-Year Diploma - Legal Studies
Mohawk College of Applied Arts And Technology
Hamilton, CanadaSkills
- Client relations expertise
- Communication strategies
- Team collaboration
- Customer engagement
- Service excellence
- Conflict resolution
Timeline
Local Manager - Seasonal
Cherry Hill Programs
10.2025 - 12.2025
Administrative Head Office Relief Clerk - Human Resources & Citizen Service
Region of Waterloo
03.2024 - 06.2024
Student Advisor & Undergraduate Coordinator
University of Waterloo
10.2023 - 02.2024
International Agreements Coordinator
University of Waterloo
11.2022 - 09.2023
Senior Client Services Representative/ Marketing Assist.
CB Richard Ellis Ltd.
08.2005 - 01.2018
Bachelor of Arts - Honours in Social Sciences
York University
2-Year Diploma - Legal Studies
Mohawk College of Applied Arts And Technology