Michelle Briand
Richmond Hill,ON
Summary
Seasoned professional with a proven track record at York Region District School Board, enhancing operational efficiency and fostering student safety. Expert in customer service and problem-solving, demonstrated through effective communication and collaboration. Achieved significant improvements in process efficiency and safety, showcasing a dependable and responsible work ethic.
Overview
20
20
years of professional experience
Work History
Lunchtime Supervisor
York Region District School Board
09.2023 - Current
- Coordinated with cafeteria staff to ensure timely food availability and efficient cleanup processes after each meal session.
- Organized engaging activities for students during indoor recesses, maintaining a fun yet orderly environment.
- Implemented school policies consistently, reinforcing rules and expectations surrounding student conduct in the cafeteria setting.
- Provided first aid assistance when necessary, adhering to established protocols and guidelines for student safety.
- Maintained accurate records of incidents or accidents that occurred during supervised lunchtimes for review by administrators if needed.
- Increased efficiency of lunch service by directing children to appropriate seating areas and assisting with food distribution.
- Developed rapport with both educators and support staff which allowed for seamless cooperation and communication regarding student needs.
- Actively participated in school events, demonstrating commitment to the overall well-being and success of students beyond the lunchroom setting.
Shipping Supervisor
Mark's Work Warehouse
07.2018 - 01.2020
- Supervised shipping team of Number employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Inspected loading operations for improvements in efficiency and safety.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
Customer Relations Representative
Recall Canada
01.2005 - 05.2007
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Merchandise Stalker
Walmart Canada
07.2004 - 11.2016
Medical Receptionist
Albion Medical Clinic
07.2016 - 09.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
Education
OAC Grad 13 -
Monster Near Percy Johnson Catholic High School
Toronto, ON06.2002
Skills
- Dependable and Responsible
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
Languages
English
Elementary
Timeline
Lunchtime Supervisor
York Region District School Board
09.2023 - Current
Shipping Supervisor
Mark's Work Warehouse
07.2018 - 01.2020
Medical Receptionist
Albion Medical Clinic
07.2016 - 09.2020
Customer Relations Representative
Recall Canada
01.2005 - 05.2007
Merchandise Stalker
Walmart Canada
07.2004 - 11.2016
OAC Grad 13 -
Monster Near Percy Johnson Catholic High School
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