Michelle Boulianne
Calgary,Canada
Summary
Results oriented individual with 20 plus years experience in many aspects of the food service industry. Expertise specializing in customer service, food preparation and team leadership. Experienced concession supervisor with proven ability to thrive in a fast paced environment and led a team while consistently delivering exceptional customer service, maintaining cleanliness and adhering to strict safety protocols. Seeking a position in RTE production where transferable skills in teamwork, problem- solving and a strong work ethic can contribute to a successful operation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Concession Supervisor
Bingo Barn
11.2008 - 04.2025
- Supervised and managed daily operations of the concession stand, ensuring high levels of efficiency and excellent customer service in a fast-paced environment.
- Led a team of 2-6 staff members in daily operations.
- Provided training for new employees, support, and feedback to maintain smooth operations and adherence to company policies.
- Oversaw food prep, portioning, and cash handling, ensuring accuracy and compliance with food safety and health standards.
- Maintained inventory levels, placed orders, and monitored stock to ensure supplies were always available during peak hours.
- Ensured compliance with food health and safety regulations, contributing to a consistently clean and safe working environment.
- Managed cash registers, processed transactions, and balanced cash drawers at the end of each shift.
Education
GED -
ICS Canada
Calgary, ABSkills
- Time management
- Organizational skills
- Reliable
- Independent
- Team player
- Ability to follow and implement operational procedures
- POS systems
- Employee training
Certification
- Food Safety, 04/30/25
- WHMIS, 04/30/25
- OHS, 01/01/21
- Workplace Harassment, 01/01/22
Languages
English
Timeline
Concession Supervisor
Bingo Barn
11.2008 - 04.2025
GED -
ICS Canada
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