Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michelle Boudreau

Acton,ON

Summary

I am an accomplished Sales Manager with a proven track record in revitalizing and restructuring organizations, developing strategic initiatives, and capturing emerging business opportunities. As a results-oriented and decisive leader, I excel at building profitable relationships with key partners, vendors, and clients.

With a decade of experience in the medical laser industry, I have a distinguished record of performance. My strategic and analytical problem-solving skills have been instrumental in attracting customers and achieving profit targets. I have a keen ability to identify and capitalize on emerging market trends and revenue opportunities.

As a passionate and hardworking professional, I am eager to secure a full-time position with a leading laser company in the aesthetics industry. My extensive experience in the healthcare sector, former ownership of multiple spa locations, and role as an Executive Sales Manager—where I consistently generated over $5 million in annual sales—equip me to be a valuable asset to any sales team aiming to achieve company goals.

I am a detail-oriented team player with strong organizational skills and the ability to manage multiple projects simultaneously with precision. I seek a full-time position that presents professional challenges and leverages my interpersonal, time management, and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Executive Sales Manager

Sharplight Technologies
Vaughan, ON
05.2019 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Closing Ratio of 30-32%
  • Average Sales per year of over $5 million
  • Chaired bi- weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management.
  • Organized and participated in trade shows and events to generate brand awareness and network with potential customers.
  • Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
  • Conducted regular competitor analysis to stay informed on industry trends and identify potential threats or opportunities for business growth.
  • Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
  • Established departmental KPIs to measure team performance, aligning individual goals with broader organizational objectives.
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Clinical Trainer - Contract

Sharplight Technologies
Vaughan, ON
01.2016 - 05.2019
  • Actively sought feedback from both trainers and trainees to identify areas for improvement within the program, leading to continuous refinement of course content and delivery methods.
  • Evaluated new educational technologies for potential integration into existing clinical training programs, enhancing the overall learning experience for participants.
  • Coordinated closely with department heads to develop customized learning plans tailored to the unique needs of each team member within their respective units.
  • Increased overall proficiency of clinical staff by conducting targeted skills development sessions for identified areas of weakness.
  • Developed strong relationships with external partners to support continuous professional development opportunities for staff members beyond internal offerings.
  • Provided ongoing mentorship and support for trainees, encouraging the continued application of skills learned during training sessions in their daily clinical practice.
  • Identified areas for improvement in clinical practices through ongoing evaluation of training programs and staff performance.
  • Optimized training effectiveness by tracking participant progress using advanced data analysis techniques.
  • Increased trainee retention by providing personalized feedback on performance and progress.
  • Fostered a supportive learning environment that promoted open communication, active listening, and constructive feedback between trainers and trainees.
  • Developed comprehensive assessments to evaluate trainee knowledge and skill development.
  • Improved clinical training outcomes by designing and implementing evidence-based curricula.
  • Collaborated with management to implement updated policies or procedures based on observed trends from previous training cycles or evaluations of staff performance in practice settings.
  • Ensured regulatory compliance by staying current with industry standards and incorporating updates into training materials as needed.
  • Contributed to improved patient care quality by equipping clinicians with up-to-date knowledge in best practices, methodologies, and technologies.
  • Supervised students when administering medications to maintain patient safety.
  • Provided immediate and constructive feedback to students individually and as group.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Worked with department heads, staff and faculty to develop engaging curriculum and advance instruction for nursing programs.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

Spa Owner/Investor

Self Employed
Multiple Locations In Canada
03.2013 - 05.2019
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Increased revenue by implementing effective marketing strategies and promotional campaigns.
  • Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community.
  • Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue.
  • Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
  • Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
  • Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.
  • Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
  • Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
  • Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
  • Collaborated with product vendors to secure high-quality supplies at cost-effective rates, improving overall profit margins.
  • Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
  • Conducted performance evaluations for employees, providing constructive feedback and guidance for professional growth.
  • Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
  • Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
  • Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Esthetics Diploma -

Oultons College , New Brunswick

Registered Nursing - Nursing Studies (Registered Nursing)

Memorial University
04.2002

Skills

  • Deal Closing
  • Negotiation expertise
  • Sales Presentations
  • Sales process optimization
  • Pipeline Management
  • CRM proficiency
  • Upselling strategies
  • Territory Management
  • Revenue Generation
  • Sales Strategies
  • Customer Retention
  • Sales management

Accomplishments

Generated $5 million in sales annually

- Consistently a top sales performer

- Multi-Million Dollar Club achiever

- Recognized as the #1 Sales Manager for highest sales growth

- Achieved 25% sales growth in a highly competitive market

- Acknowledged as the #1 volume-based Sales Manager

- Former spa owner with nine successful locations across Canada

- Deep understanding of the full business structure of medical aesthetics

Languages

English
Full Professional

Timeline

Executive Sales Manager

Sharplight Technologies
05.2019 - Current

Clinical Trainer - Contract

Sharplight Technologies
01.2016 - 05.2019

Spa Owner/Investor

Self Employed
03.2013 - 05.2019

Esthetics Diploma -

Oultons College , New Brunswick

Registered Nursing - Nursing Studies (Registered Nursing)

Memorial University

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Michelle Boudreau