Michelle Bernabe
Oxnard
Summary
Professional with experience in patient support and office administration, effectively addressing inquiries and enhancing care delivery. Demonstrated ability to maintain organized filing systems through regular audits and data accuracy checks, ensuring efficient workflow processes. Skills in customer service and problem-solving contributed to high satisfaction levels among patients and staff. Proficient in first aid, CPR, and BLS, with fluency in Tagalog, facilitating communication in diverse environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Student Volunteer
St. Johns Rehabilitation Center
Oxnard
04.2024 - 06.2025
- Greeted visitors, answered phones, and responded to inquiries in a professional manner.
- Supported nurses by addressing patient needs, enhancing overall care delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained cleanliness of the station and ensured materials were adequately stocked.
Filing Assistant
Ocean View Adult Day Care
Oxnard
12.2024 - 02.2025
- Conducted regular audits of existing files to update information and keep track of changes made over time.
- Checked accuracy of data entered into filing systems and corrected any errors encountered.
- Provided support to other departments when needed in order to maintain efficient workflow processes.
- Disposed of outdated documents according to established procedures.
- Maintained a secure environment for all paperwork stored within the office space.
- Verified accuracy of labels attached to folders before placing them in filing cabinets.
- Retrieved documents from filing cabinets as requested by staff members.
Education
High School Diploma -
Ventura College
Ventura, CASkills
- Customer service
- Data entry
- Office administration
- Problem solving
- Patient support
- First aid, CPR, BLS
- Fluent in Tagalog
- Fast learner
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Certification
- First Aid
- CPR
- BLS
- Patient Care Pathway Technical Skills Assessment
- Medical Assistant Technician Skills Assessment
Timeline
Filing Assistant
Ocean View Adult Day Care
12.2024 - 02.2025
Student Volunteer
St. Johns Rehabilitation Center
04.2024 - 06.2025
High School Diploma -
Ventura College