Michelle Belanger
Delta
Summary
To obtain employment within company utilizing skills
JHSC certified
Naloxone certification
Seasoned Community Support Manager with a background in facilitating and developing positive community relations. Experience includes fostering strong relationships, managing volunteer resources, and coordinating community events. Strengths lie in team leadership, problem-solving abilities, and effective communication skills. Previous work impact entails improving community engagement and successfully implementing support initiatives.
Compassionate Community Support Manager known for high productivity and efficient task completion. Skilled in community engagement, program development, and team leadership. Excel at communication, empathy, and problem-solving to enhance community support initiatives. Ready to leverage specialized skills and soft talents to foster supportive environments and drive positive outcomes.
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
26
26
years of professional experience
Work History
Community Support Leader
March of Dimes Canada
Brockville
03.2025 - Current
- Identified areas where improvements could be made in existing services or new services could be developed.
- Organized training activities to ensure that staff were kept up-to-date with relevant legislation and best practices.
- Provided advice and guidance to staff on complex cases and client issues.
- Ensured compliance with all relevant health, safety, and welfare regulations.
- Worked closely with service users to identify their needs, goals, aspirations, strengths, weaknesses.
- Performed quality assurance checks on a regular basis to ensure that services met acceptable standards.
- Maintained accurate records relating to service user assessments and outcomes.
- Checked team member performance and quality of work against established standards.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Produced well-written, comprehensive reports and documents.
- Implemented and evaluated staff, volunteer or training programs.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided hands-on and proactive leadership to community services staff.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
- Established and maintained relationships to meet community needs and avoid service duplication.
Support Service Attendant
March of Dimes Canada
Brockville
01.2020 - Current
- Consumer lift and transfers
- Bowel and bladder care
- Personal hygiene care
- Meal preps
- General house cleaning duties
- Accompany consumers during various appointments
Owner/Operator
Michelle’s personal home care service
Athens
01.2006 - 01.2020
- Inspected work performed to ensure that it met specifications and established standards
- Maintained required records of work hours, budgets and other administrative tasks
- In-depth knowledge of standard cleaning procedures
- Skilled with time management
- Proven ability to work long hours on feet
- Showed ability to perform physical tasks
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Performed ground maintenance tasks such as removing snow and lawn up-keep
- Partook in SMILE Program (Seniors Managing Independent Life Easily) by helping with meals, transportation to medical appointments and grocery shopping, volunteer visiting, home maintenance and cleaning
Self Employed
Delta
01.1999 - 01.2006
- Meal planned, and prepared healthy meals and snacks
- Maintained responsibility for children under the age of 12
- Uphold a safe environment
- Implemented play-based and age appropriate activities
- Communicated efficiently with parents
- Planned and executed educational field trips
- Used creative outlets to keep children engaged
Education
Highschool -
Athens District High School
Athens, ON06.1995
Skills
- Service-oriented residential cleaner with 13-year background in home maintenance
- Excellent communication and time management skills
- Strong values, friendly and enthusiastic with the ability to represent with a professional demeanor at all times
- Capable of navigating problems & identifying solutions
- Possesses a valid driver’s licence & owns a vehicle
- Nutritional knowledge for preparation of meals for individuals with dietary restrictions
- Solid organizational, time management and interpersonal skills
- Can work efficiently in teams as well as alone
- Ability to learn new task quickly and efficiently with strong attention to detail
- Culturally competent and sensitive to diversity
- Training in understanding in SCI
- Certificate in Mental health first aid Canada
- Staff training
- Service improvement
- Quality assurance
- Client assessment
- Report writing
- Team leadership
- Conflict resolution
- Community engagement
- Data management
- Performance evaluation
- Effective communication
- Records maintenance
- Transportation coordination
- CRM software
- Interview conduction
- Treatment plan development
- Meeting facilitation
- Staff recruitment
- Team management
- Workload balancing
- Continuous improvement
- Client meetings
- Time management
- Professional demeanor
- Excellent communication
- Reliability
- CPR/AED
- Policy implementation
- Problem-solving
- Public assistance programs
- Event planning
- Self motivation
- Effective customer communication
- Problem-solving aptitude
- Multitasking
- Diversity & Inclusion
References
Available upon request.
Volunteering Extra Curricular Activities
- Eureka, Varying locations, 01/01/17, Present, Helped at Camp Marywood and Miracle Leagues by cooking and serving barbecues for children with disabilities, Helped at Convention Center shows with set up and take down., Help deliver vehicles to disabled families
- Athens District Minor Hockey Association, Athens, ON, 01/01/06, 01/01/17, Helped organize and run fundraisers for hockey tournaments, Ran ticket draws for prizes, 50/50 draws and handled money for the hockey teams
- Athens District Highschool, Athens, ON, Attended, organized and participated in the Ladies Night event to raise money for uniforms
Professional Development
- Possess valid Class G Driver’s License
- Up to date on immunizations
- Worker Health and Safety Awareness
- WHMIS 2015
Timeline
Community Support Leader
March of Dimes Canada
03.2025 - Current
Support Service Attendant
March of Dimes Canada
01.2020 - Current
Owner/Operator
Michelle’s personal home care service
01.2006 - 01.2020
Self Employed
01.1999 - 01.2006
Highschool -
Athens District High School