Michelle Batters
Barrie
Summary
Dynamic customer service professional with extensive experience at Telus Mobility and Home Depot and A&P/Dominion., Recognized for consistently exceeding performance metrics and attendance/schedule adherence. Skilled in mentoring team members and managing escalated inquiries with empathy. Proficient in cash handling and inventory management, ensuring accuracy and enhancing customer satisfaction through exceptional service.
Overview
38
38
years of professional experience
Work History
Customer-service
Telus Mobility
09.2006 - 08.2023
- Provided exceptional customer service, addressing customer concerns promptly and professionally.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Greeted customers warmly to provide exceptional customer service.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained associates in customer service techniques for difficult calls
- Handled credit checks for customers
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Handled calls from Telus store associates needing assistance
Head Cashier - Order Management
Home Depot
06.1997 - 03.2007
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training
- Helped customers complete purchases, locate items, special orders and returns
- Handled escalated customer concerns with professionalism and empathy
- Did product ordering for all departments and kept track of inventory discrepancies
- Processed price changes and assisted with loss prevention
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Head Cashier
A&P/Dominion
11.1985 - 06.1997
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers
- Helped customers complete purchases, locate items
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed price changes and completed reports
Education
No Degree - Business Administration
Sprott Shaw College
Victoria, BC06-1980
High School Diploma -
Claremont High School
Victoria, BC06-1979
Skills
- Excellent customer service skills
- Product and service explanations
- Excellent cashier skills including returns
- Head cashier duties
- Price changes and inventory
- Ordering and stocking
- Loss prevention assistance
- Mentoring other team members
- Great teamwork skills
- Excellent time management
- Great computer skills and knowledge
- Excellent attendance and adherence to schedule and break times
Timeline
Customer-service
Telus Mobility
09.2006 - 08.2023
Head Cashier - Order Management
Home Depot
06.1997 - 03.2007
Head Cashier
A&P/Dominion
11.1985 - 06.1997
No Degree - Business Administration
Sprott Shaw College
High School Diploma -
Claremont High School
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