Michelle Barmania
Surrey,BC
Summary
Professional office administration expert equipped to enhance organizational efficiency and streamline operations. Skilled in managing schedules, coordinating meetings, and handling administrative tasks with precision. Strong focus on team collaboration and achieving results. Reliable and adaptive, with proven track record in fostering positive office environments and delivering high-quality support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrator
Guillevin International Inc
04.2023 - Current
- Managed schedules, meetings, and communications for senior management.
- Developed and maintained filing systems to ensure data accuracy and accessibility.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Trained new staff on office procedures, software applications, and compliance requirements.
- Oversaw inventory management by tracking supplies and placing orders as needed.
- Collaborated with cross-functional teams to support project initiatives and meet organizational goals.
- Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Handled sensitive information with discretion while managing confidential employee records and company documents securely.
- Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Served as liaison between management teams to facilitate collaboration on cross-departmental projects, increasing overall project success rates.
- Managed complex schedules for multiple executives, ensuring timely attendance at important meetings and events.
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Streamlined internal communications with efficient email correspondence practices, leading to faster response times from colleagues.
- Reduced costs by identifying areas for potential budget savings and implementing cost-effective solutions within the office environment.
- Implemented a centralized filing system that improved document accessibility for all staff members, saving time spent searching for files.
- Facilitated successful collaboration between remote team members by setting up virtual meeting spaces and ensuring appropriate technology was available for seamless communication.
- Resolved customer inquiries promptly by addressing concerns professionally, maintaining a high level of client satisfaction throughout interactions with the company.
- Managed vendor relationships to negotiate cost-effective contracts for office supplies, equipment, and services.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrative Assistant, Front Desk
Vancouver Career College
01.2024 - 08.2025
- Coordinated office communications, ensuring timely distribution of information and updates.
- Managed scheduling for executives, optimizing calendar efficiency and prioritizing meetings.
- Assisted in preparing reports and presentations, ensuring accuracy and attention to detail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager Customer Service
Bell Mobility
11.1996 - 01.2023
- Mentored staff in best practices for service delivery and sales techniques.
- Developed and implemented strategic initiatives to drive revenue growth and market penetration.
- Led cross-functional teams to enhance customer experience and operational efficiency.
- Oversaw project management processes, ensuring timely execution of strategic objectives.
- Collaborated with senior leadership to align departmental goals with corporate vision.
- Streamlined communication channels between departments to improve workflow efficiency.
- Conducted performance evaluations, fostering professional development among team members.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Associate’s Degree - Communications
Douglas College
New Westminster, BC05-1997
Diploma - Travel and Tourism
Compu College School of Business
06-1995
Skills
- Schedule management
- Filing system development
- Staff training
- Inventory management
- Financial record maintenance
- Confidential information handling
- Audit preparation support
- Office efficiency optimization
- Communication streamlining
- Document accessibility enhancement
- Customer inquiry resolution
- Vendor relationship management
- Data entry accuracy
- Report preparation assistance
- Customer service
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Document management
- Staff management
- Conflict resolution
- Time management
- Relationship development
- Data analysis
- Problem-solving
- Document control
- Bookkeeping
Languages
English
Full Professional
Certification
First Aid Certificate
Timeline
Administrative Assistant, Front Desk
Vancouver Career College
01.2024 - 08.2025
Administrator
Guillevin International Inc
04.2023 - Current
Manager Customer Service
Bell Mobility
11.1996 - 01.2023
Associate’s Degree - Communications
Douglas College
Diploma - Travel and Tourism
Compu College School of Business