MICHELLE BALAJADIA
Fremont,CA
Summary
Proactive and decisive leader with a demonstrated commitment to continuous learning and professional development. Passionate about cultivating high-performing teams and leveraging strong leadership to achieve superior results and foster a positive, productive work environment.
Overview
7
7
years of professional experience
Work History
Senior Human Resource Generalist
California Skin Institute
08.2023 - Current
- Maintained up-to-date knowledge of labor laws and regulations to ensure company-wide compliance with industry standards.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Served as a liaison between employees and management teams, addressing concerns, answering questions, and providing guidance on policies/procedures when needed.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Facilitated annual performance reviews that offered constructive feedback, setting goals for professional growth and development among staff members.
- Actively participated in the recruitment process by screening resumes, conducting interviews, and evaluating candidates for various positions within the company.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Administered employee benefits programs and assisted with open enrollment.
- Handled the end-to-end workers' compensation process, including incident reporting, claim submission, employee communication, and coordination with medical providers and insurance carriers.
- Handled the comprehensive leave of absence process, encompassing FMLA, CFRA, PDL, and other leave types, from initial request to return-to-work, ensuring compliance with federal and state regulations and providing clear communication to employees.
Human Resource Generalist
California Skin Institute
05.2022 - 08.2023
- Facilitate full cycle employee - onboarding/offboarding
- Entering and maintaining data into HRIS and auditing for accuracy and compliance
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Continuously suggesting new procedures and policies to continually improve the efficiency of HR team, employee experience, and the organization as a whole
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Coordinating open enrollment. Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Implemented and supervised orientation procedures for new hires.
Assistant General Manager
24 Hour Fitness
01.2020 - 05.2023
- Directed full-cycle recruitment, including active sourcing, interview coordination, and onboarding, for key roles.
- Developed and delivered comprehensive training programs for a team of 15-20, enhancing performance and skill sets.
- Orchestrated front desk operations and fostered cross-departmental collaboration to achieve unified operational excellence.
- Managed team scheduling to optimize coverage and productivity.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Partnered with General manager with financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored and motivated team members to achieve challenging business goals.
Service Expert Supervisor
24 Hour Fitness
07.2019 - 12.2019
Service Representative/Sales Advisor
24 Hour Fitness
10.2018 - 07.2019
Education
Bachelor of Science - Human Resources
California State University, East Bay
Hayward, CA05-2021
Associate of Science - Business Administration
Ventura College
Ventura, CA05-2016
High School Diploma -
Pacifica High School
Oxnard, CA06-2013
Skills
- HR Expertise: Strategic HR Business Partnering, Employee Relations, Talent Acquisition & Recruitment (Full-Cycle), Performance Management, Benefits Administration, Workforce Planning, Organizational Development, Training & Development, Onboarding & Offboarding, HR Program Management, HR Policy Development & Implementation
- HRIS & Software: iSolved, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace
- Interpersonal & Leadership: Strategic Communication, Conflict Resolution, Team Leadership, Cross-functional Collaboration, Training & Development
Timeline
Senior Human Resource Generalist
California Skin Institute
08.2023 - Current
Human Resource Generalist
California Skin Institute
05.2022 - 08.2023
Assistant General Manager
24 Hour Fitness
01.2020 - 05.2023
Service Expert Supervisor
24 Hour Fitness
07.2019 - 12.2019
Service Representative/Sales Advisor
24 Hour Fitness
10.2018 - 07.2019
Bachelor of Science - Human Resources
California State University, East Bay
Associate of Science - Business Administration
Ventura College
High School Diploma -
Pacifica High School
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