Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Archer

Toronto,Canada

Summary

Customer Service Specialist with a proven ability to prioritize tasks and excel in fast-paced environments. Recognized for effectively resolving escalated customer issues, contributing to team success and achieving both personal and organizational objectives. Strong communication and problem-solving skills enhance the ability to deliver exceptional service. Aiming to leverage expertise in customer relations to foster positive experiences and drive retention.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Order Processor

Ford Motor Company
Brampton, Canada
01.2018 - 01.2024
  • Accurately picked and prepared customer orders
  • Used handheld devices and pick lists to locate car parts and verified the correct quantities were picked
  • Operated warehouse equipment including tugs, forklifts and low reach trucks with a focus on safety and efficiency
  • Assisted with inventory management by conducting regular stock counts and reporting discrepancies
  • Collaborated with team members to optimize picking processes and improve efficiency
  • Communicated effectively with supervisors and team members regarding order statuses
  • Helped in training new hires, providing guidance on company policies and procedures

Assistant Store Manager

VG Meats
Stoney Creek, Canada
01.2011 - 01.2019
  • Managed the retail meat counter and directed front-of-store operations, maintaining a clean and organized environment for customers
  • Aided the store manager in daily operations, ensuring a high standard of customer service and product quality
  • Oversaw inventory management, including ordering, receiving and stocking of products to reduce waste and maximize sales
  • Trained and mentored staff on product knowledge, customer interaction, and food safety protocols
  • Employed strong customer service skills to build lasting relationships with customers and build a repeat customer base
  • Processed and assembled customer orders, including specialty and custom requests, while coordinating with retail outlets to guarantee timely fulfillment and exceed customer expectations
  • Operated cash registers and processed transactions accurately and efficiently, managing cash, credit and debit payments to ensure precision in all financial transactions
  • Assisted in animal care on the family farm for two weeks, performing tasks such as cleaning enclosures and providing general care for livestock

Cold Deli Clerk

Zehrs Markets
Caledonia, Canada
01.2008 - 01.2011
  • Delivered exceptional customer service by greeting and assisting customers in selecting deli products, ensuring a positive shopping experience
  • Operated deli equipment, including slicers and scales to prepare and portion meats, cheeses and prepared foods
  • Maintained cleanliness and organization of the deli counter, adhering to health and safety regulations
  • Assisted in inventory management by monitoring stock levels, restocking supplies and placing orders as needed
  • Collaborated with team members to promote daily specials and upsell products, enhancing overall sales
  • Acted as department supervisor during the manager's absence, overseeing daily operations and ensuring a smooth workflow

Customer Service/Cook

Nick's Pizzeria
Caledonia, Canada
01.2006 - 01.2010
  • Provided excellent customer service by taking orders, answering questions, and ensuring a positive dining experience
  • Prepared and assembled pizza ingredients including dough, toppings and sauces in accordance with recipes and quality standards
  • Operated kitchen equipment safely and efficiently while adhering to food safety regulations
  • Collaborated with team members to manage high-volume service during peak hours, contributing to overall team success
  • Handled cash and credit transactions accurately and efficiently at the point of sale

Education

High School Diploma -

McKinnon Park Secondary School

Skills

  • Staff education and training
  • Point Of Sale Expertise
  • Positive and professional
  • Customer Service Proficiency
  • Establishing Connections
  • Skilled in MS Office Applications
  • Strong Verbal and Written Abilities

Certification

Smart Serve Certified

Timeline

Order Processor

Ford Motor Company
01.2018 - 01.2024

Assistant Store Manager

VG Meats
01.2011 - 01.2019

Cold Deli Clerk

Zehrs Markets
01.2008 - 01.2011

Customer Service/Cook

Nick's Pizzeria
01.2006 - 01.2010

High School Diploma -

McKinnon Park Secondary School

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Michelle Archer