MICHELLE ANN S. DURAN
Canoga Park
Summary
To explore and gain new knowledge for my desired career which can help me develop my organizational skills, educational background, and ability to work well with people.
Overview
12
12
years of professional experience
Work History
Cashier
Menchies
Woodland Hills
03.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash transactions accurately and efficiently at a local frozen yogurt shop.
- Assisted customers with orders, delivering friendly and knowledgeable service that enhanced customer satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Prepared yogurt flavors and toppings tailored to customer preferences, contributing to a personalized experience.
- Maintained cleanliness and organization of the service area and dining space.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Restocked shelves with yogurt flavors and toppings, ensuring consistent product availability for customers.
Restaurant Manager
Nick the Greek
Woodland Hills
12.2022 - 03.2024
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Monitored stock levels of ingredients to secure timely delivery of fresh produce.
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
Shift Manager/Customer Service
Hook Burger
Woodland Hills
10.2020 - 01.2022
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employee’s hours
- Report payroll data to Human Resources
- Answer incoming calls
- Answer customer complaints
- Ordering food and other supplies
Shift Manager
Yoshinoya
Canoga Park
02.2019 - 10.2020
- Managed daily operations ensuring efficient store performance and customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Oversaw inventory management to maintain optimal stock levels and product availability.
- Implemented promotional strategies to enhance product visibility and customer engagement.
- Ensured compliance with health and safety regulations throughout the store environment.
- Developed schedules to optimize labor resources aligning with peak business hours.
Trainer/Cashier/Order-Taker
Corner Bakery Restaurant
Princeton
09.2016 - 01.2019
- Provide high quality of customer service
- Responsible for greeting guest
- Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Wash, cut, and prepare foods designated for cooking.
- Clean, stock, and restock workstations and display cases.
- Order and take delivery of supplies.
- Serve orders to customers at windows, counters, or tables.
- Take food and drink orders and receive payment from customers.
Administrative Assistant/Customer Service
Hooters Casino
Las Vegas
09.2014 - 07.2016
- Issue gaming coins and tokens to customers for cash.
- Redeem coins and tokens for cash at customer request
- Perform check cashing for customers based on company policies.
- Operate assigned cage according to company procedures.
- Count and verify cash amount at start of the shift.
- Receive payment for markers and send the paid markers to the bank.
- Balance funds at the end of the shift.
- Help other cashiers when needed.
- Complete all gaming forms and reports.
- Provide friendly, courteous and efficient service to customers.
- Record information regarding all transactions in the computer.
- Verify correct amounts of loose coins and bundled paper money.
- Maintain the cage safe and clean.
Education
High School Diploma -
Emiliano Tirona National High School
PhilippinesSkills
- Cash handling
- Inventory management
- Customer service
- Staff training
- Health compliance
- Team coordination
- Operational efficiency
- Reliability and punctuality
- Customer service excellence
- Customer assistance
- Merchandise restocking
- Cash register operation
References
REFERENCE PROVIDED UPON REQUEST
Timeline
Cashier
Menchies
03.2024 - Current
Restaurant Manager
Nick the Greek
12.2022 - 03.2024
Shift Manager/Customer Service
Hook Burger
10.2020 - 01.2022
Shift Manager
Yoshinoya
02.2019 - 10.2020
Trainer/Cashier/Order-Taker
Corner Bakery Restaurant
09.2016 - 01.2019
Administrative Assistant/Customer Service
Hooters Casino
09.2014 - 07.2016
High School Diploma -
Emiliano Tirona National High School